On-demand CRM service provider salesforce.com and WebEx Communications on Monday announced plans to integrate salesforce.com with the WebEx MediaTone Network. The integrated service, planned for release in summer 2004, will allow customers to launch a WebEx meeting from salesforce.com, and…
White Pajama on Tuesday debuted its Hosted VoIP Contact Center for salesforce.com, integrating contact center and telephony functionality with salesforce.com’s on-demand customer relationship management (CRM) services. “The integration between salesforce.com and White Pajama makes perfect sense,” said Mansour Salame, president…
Siebel Systems on Monday debuted an initiative targeting IBM Business Partners with Siebel CRM OnDemand a hosted Siebel-IBM joint offering. Siebel CRM OnDemand has been jointly developed, distributed, and serviced by IBM and Siebel. Siebel and IBM will provide customized…
Web-based business process integration (BPI) service provider Grand Central Communications Inc. added to its board of directors Wednesday, naming salesforce.com Chairman and CEO Marc Benioff as the newest director. Grand Central’s Business Services Network enables ‘business process on demand’ through…
Hosted customer service and support solutions provider RightNow Technologies today concluded its annual service summit, and the nearly 300 conference attendees revealed broad consensus about the opportunities and challenges currently facing customer service organizations. One key theme, highlighted by research…
Bellevue, Wash.-based customer relationship management (CRM) provider Onyx Software Corp. on Monday announced new customer and partner deals in the Asia-Pacific region. “The strength of our regional leadership and professional services team combined with our strong partner network in Asia…
Application outsourcer Surebridge Inc. Monday refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to remote application management. “Our on-demand services offer customers the freedom to choose the service model that’s right…
NetLedger, a San Mateo, Calif.-based ASP, today announced Sales Compensation Manager, a Web-based service designed to allow mid-sized businesses to design, track and pay sales commissions based on criteria such as quota, product quantity, service items and more. Sales Compensation…
German enterprise software giant SAP AG Wednesday unveiled the SAP Customer Services Network, a new initiative offering coordinated access to a comprehensive scope of SAP services. Additionally, SAP has completed a year-long integration of all of its local and regional…
In March, mid-market enterprise ASP Surebridge teamed with Microsoft to launch CRM Online. Today, the Lexington, Mass.-based company reported its first customers for the hosted customer relationship management (CRM) software. Based on Microsoft’s anticipated CRM application, which launched in January,…
LivePerson Inc. , a New York-based ASP that offers real-time online customer service applications, yesterday announced that for the first quarter of 2003 revenue increased 38 percent to $2.5 million. The company also reported a 7 percent sequential increase versus…
Customer service and support ASP RightNow Technologies today announced its 17th consecutive quarter of revenue growth. The Bozeman, Mont.-based service provider reported for the first quarter of 2003 a 7 percent increase over the fourth quarter in 2002 and 29…
In a move designed to allow its customers to exchange data with enterprise applications, Web analytics ASP, WebSideStory Inc. yesterday announced the launch of HitBox Business Integration services. The service is designed to allow clients to transfer data in and…
KnowledgeBase Solutions Inc., a provider of knowledge management software for customer self-help and support, today announced the availability of KnowledgeBase.net Version 3.0. According to Los Angeles-based KnowledgeBase, Canon U.S.A.’s Systems and Technical Support Division will be the first customer to…
Why settle for offering one customer relationship management (CRM) product when you can offer two — especially when the second option bears a Microsoft logo? Epicor Software Corp. , an Irvine, Calif.-based independent software vendor (ISV) that offers a suite…
Microsoft’s long-awaited customer relationship management (CRM) software is here. The software giant today announced the North American availability of Microsoft CRM through its Business Solutions division. According Microsoft, the software is aimed at midmarket organizations and is available as an…
Looking to meet customer demand for an open-standards based customer relationship management (CRM) solution, E.piphany Inc. , a San Mateo, Calif.-based provider of CRM software, today announced that it has entered into agreements to integrate IBM’s WebSphere and BEA Systems’…
Applying the adage “a picture paints a thousands words” to tracking sales pipelines, Salesnet — a Boston-based Web-native ASP that offers customer relationship management (CRM) software software — yesterday unveiled its Dashboard user interface. The Dashboard (see Figure 1 below)…
Looking for positive signs of life in the ASP market? LivePerson Inc. appears to be alive and well in an industry still looking for solid financial footing. The New York-based ASP that offers real-time sales, customer-support and marketing services today…
Salesnet, a Boston-based provider of Web-native sales force automation (SFA) software, announced yesterday the availability of Salesnet’s Web Services API, its Web Services application programming interface (API). Web services use a standards-based method to integrate Web-based applications. Built on the…
In a move to help it better span the globe with its online customer relationship management (CRM) service, Salesforce.com today announced that it has added French, Italian and Spanish language capabilities. The San Francisco-based company’s service is now available in…
Stating that the new era of integration has begun, Web services infrastructure software provider Cape Clear Software, today announced an agreement to provide Web Services-based integration with Salesforce.com’s customer relationship management (CRM) software. The goal of the agreement is to…
Jamcracker and Salesforce.com are two pioneers of the ASP industry, but neither company has spent much time looking back lately as they gear up for the next wave in the evolution of software-as-a-service. This week, both companies announced changes to…
LivePerson Inc. , a New York-based ASP that specializes in real-time communications and customer service, yesterday announced M.O.M. (Monitoring Online Movement), a marketing and sales service designed to enable retailers to monitor, identify, segment and act in real-time. The hosted…
BlueStar Solutions, an enterprise application outsourcing service provider that specializes in SAP software, announced today that it has secured $28 million in fourth-round funding. The Cupertino, Calif.-based company reports that it will use the cash for new customer acquisition, working…
Salesforce.com, a customer relationship management (CRM) ASP, today announced that Wyse Technology, a leading supplier thin clients, will implement Salesforce.com’s recently announced Enterprise Edition to service its global customers. The new version of the San Francisco-based company’s CRM product was…
Continuing its campaign to aggressively target the enterprise resource planning (ERP) market, Salesforce.com, a provider of Web-based saleforce automation and customer relationship management software, today announced a strategic alliance with Cybrant, a company that specializes in complex selling automation (CSA).…
Salesforce.com, a provider of online customer relationship management (CRM) software, announced today that it plans to offer new offline and enterprise versions of its popular sales force automation product. The new products will be called salesforce.com Offline Edition and Enterprise…
Onyx Software , a provider of customer relationship management (CRM) applications, says it will not reach the break-even point for its 2001 fourth quarter, which ended on December 31. (The company expects finals results to be announced in late January…
Business ASP Outtaskannounced today that it has received the Microsoft Great Plains Business Solutions 2001 ASP Momentum Award. This award is given in recognition of outstanding performance and strong growth in the ASP industry. As a recipient of the 2001…
Aiming to deliver Internet-native customer relationship management (CRM) software to small and medium businesses, CRM software provider Firstwave Technologies (NASDAQ: FSTWC) and IBM Global Services (NASDAQ: IBM) announced today a partnership to offer an ASP-based CRM solution. By partnering with…