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ASPnews.com Staff

WebEx Partners Announce Integration

On-demand CRM service provider salesforce.com and WebEx Communications on Monday announced plans to integrate salesforce.com with the WebEx MediaTone Network. The integrated service, planned for release in summer 2004, will allow customers to launch a WebEx meeting from salesforce.com, and…

Grand Central Adds salesforce.com CEO to Board

Web-based business process integration (BPI) service provider Grand Central Communications Inc. added to its board of directors Wednesday, naming salesforce.com Chairman and CEO Marc Benioff as the newest director. Grand Central’s Business Services Network enables ‘business process on demand’ through…

RightNow Reveals Top Customer Service Trends

Hosted customer service and support solutions provider RightNow Technologies today concluded its annual service summit, and the nearly 300 conference attendees revealed broad consensus about the opportunities and challenges currently facing customer service organizations. One key theme, highlighted by research…

Onyx Gains Ground in Asia

Bellevue, Wash.-based customer relationship management (CRM) provider Onyx Software Corp. on Monday announced new customer and partner deals in the Asia-Pacific region. “The strength of our regional leadership and professional services team combined with our strong partner network in Asia…

NetLedger Offers Commissions

NetLedger, a San Mateo, Calif.-based ASP, today announced Sales Compensation Manager, a Web-based service designed to allow mid-sized businesses to design, track and pay sales commissions based on criteria such as quota, product quantity, service items and more. Sales Compensation…

Surebridge Announces First CRM Online Customers

In March, mid-market enterprise ASP Surebridge teamed with Microsoft to launch CRM Online. Today, the Lexington, Mass.-based company reported its first customers for the hosted customer relationship management (CRM) software. Based on Microsoft’s anticipated CRM application, which launched in January,…

RightNow Reports Another Quarter of Growth

Customer service and support ASP RightNow Technologies today announced its 17th consecutive quarter of revenue growth. The Bozeman, Mont.-based service provider reported for the first quarter of 2003 a 7 percent increase over the fourth quarter in 2002 and 29…

Epicor Adds Microsoft CRM to Repertoire

Why settle for offering one customer relationship management (CRM) product when you can offer two — especially when the second option bears a Microsoft logo? Epicor Software Corp. , an Irvine, Calif.-based independent software vendor (ISV) that offers a suite…

Microsoft CRM Arrives

Microsoft’s long-awaited customer relationship management (CRM) software is here. The software giant today announced the North American availability of Microsoft CRM through its Business Solutions division. According Microsoft, the software is aimed at midmarket organizations and is available as an…

E.piphany Strikes Deals With IBM and BEA Systems

Looking to meet customer demand for an open-standards based customer relationship management (CRM) solution, E.piphany Inc. , a San Mateo, Calif.-based provider of CRM software, today announced that it has entered into agreements to integrate IBM’s WebSphere and BEA Systems’…

CRM by the Dashboard Light

Applying the adage “a picture paints a thousands words” to tracking sales pipelines, Salesnet — a Boston-based Web-native ASP that offers customer relationship management (CRM) software software — yesterday unveiled its Dashboard user interface. The Dashboard (see Figure 1 below)…

Salesnet Releases Web Services API

Salesnet, a Boston-based provider of Web-native sales force automation (SFA) software, announced yesterday the availability of Salesnet’s Web Services API, its Web Services application programming interface (API). Web services use a standards-based method to integrate Web-based applications. Built on the…

Salesforce.com Speaks the Language

In a move to help it better span the globe with its online customer relationship management (CRM) service, Salesforce.com today announced that it has added French, Italian and Spanish language capabilities. The San Francisco-based company’s service is now available in…

Cape Clear Integrates Salesforce.com

Stating that the new era of integration has begun, Web services infrastructure software provider Cape Clear Software, today announced an agreement to provide Web Services-based integration with Salesforce.com’s customer relationship management (CRM) software. The goal of the agreement is to…

M.O.M’s Watching

LivePerson Inc. , a New York-based ASP that specializes in real-time communications and customer service, yesterday announced M.O.M. (Monitoring Online Movement), a marketing and sales service designed to enable retailers to monitor, identify, segment and act in real-time. The hosted…

BlueStar Solutions Scores $28 Million

BlueStar Solutions, an enterprise application outsourcing service provider that specializes in SAP software, announced today that it has secured $28 million in fourth-round funding. The Cupertino, Calif.-based company reports that it will use the cash for new customer acquisition, working…

Wyse Choice is Salesforce.com

Salesforce.com, a customer relationship management (CRM) ASP, today announced that Wyse Technology, a leading supplier thin clients, will implement Salesforce.com’s recently announced Enterprise Edition to service its global customers. The new version of the San Francisco-based company’s CRM product was…

Salesforce Gets More Complex

Continuing its campaign to aggressively target the enterprise resource planning (ERP) market, Salesforce.com, a provider of Web-based saleforce automation and customer relationship management software, today announced a strategic alliance with Cybrant, a company that specializes in complex selling automation (CSA).…

Salesforce.com Goes Offline and Big Biz

Salesforce.com, a provider of online customer relationship management (CRM) software, announced today that it plans to offer new offline and enterprise versions of its popular sales force automation product. The new products will be called salesforce.com Offline Edition and Enterprise…

Onyx Expects to Miss Break-Even in Q4

Onyx Software , a provider of customer relationship management (CRM) applications, says it will not reach the break-even point for its 2001 fourth quarter, which ended on December 31. (The company expects finals results to be announced in late January…

Microsoft Recognizes Outtask

Business ASP Outtaskannounced today that it has received the Microsoft Great Plains Business Solutions 2001 ASP Momentum Award. This award is given in recognition of outstanding performance and strong growth in the ASP industry. As a recipient of the 2001…

IBM Hosts Firstwave’s CRM Package

Aiming to deliver Internet-native customer relationship management (CRM) software to small and medium businesses, CRM software provider Firstwave Technologies (NASDAQ: FSTWC) and IBM Global Services (NASDAQ: IBM) announced today a partnership to offer an ASP-based CRM solution. By partnering with…