On-demand CRM service provider salesforce.com and WebEx Communications on Monday announced plans to integrate salesforce.com with the WebEx MediaTone Network. The integrated service, planned for release in summer 2004, will allow customers to launch a WebEx meeting from salesforce.com, and…
White Pajama on Tuesday debuted its Hosted VoIP Contact Center for salesforce.com, integrating contact center and telephony functionality with salesforce.com’s on-demand customer relationship management (CRM) services. “The integration between salesforce.com and White Pajama makes perfect sense,” said Mansour Salame, president…
Siebel Systems on Monday debuted an initiative targeting IBM Business Partners with Siebel CRM OnDemand a hosted Siebel-IBM joint offering. Siebel CRM OnDemand has been jointly developed, distributed, and serviced by IBM and Siebel. Siebel and IBM will provide customized…
Web-based business process integration (BPI) service provider Grand Central Communications Inc. added to its board of directors Wednesday, naming salesforce.com Chairman and CEO Marc Benioff as the newest director. Grand Central’s Business Services Network enables ‘business process on demand’ through…
Hosted customer service and support solutions provider RightNow Technologies today concluded its annual service summit, and the nearly 300 conference attendees revealed broad consensus about the opportunities and challenges currently facing customer service organizations. One key theme, highlighted by research…
Bellevue, Wash.-based customer relationship management (CRM) provider Onyx Software Corp. on Monday announced new customer and partner deals in the Asia-Pacific region. “The strength of our regional leadership and professional services team combined with our strong partner network in Asia…
Application outsourcer Surebridge Inc. Monday refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to remote application management. “Our on-demand services offer customers the freedom to choose the service model that’s right…
NetLedger, a San Mateo, Calif.-based ASP, today announced Sales Compensation Manager, a Web-based service designed to allow mid-sized businesses to design, track and pay sales commissions based on criteria such as quota, product quantity, service items and more. Sales Compensation…
German enterprise software giant SAP AG Wednesday unveiled the SAP Customer Services Network, a new initiative offering coordinated access to a comprehensive scope of SAP services. Additionally, SAP has completed a year-long integration of all of its local and regional…
In March, mid-market enterprise ASP Surebridge teamed with Microsoft to launch CRM Online. Today, the Lexington, Mass.-based company reported its first customers for the hosted customer relationship management (CRM) software. Based on Microsoft’s anticipated CRM application, which launched in January,…