Lumber Liquidators Blames SAP Implementation for Bad Quarter

Mark J

Updated · Nov 09, 2010

Discount flooring chain, Lumber Liquidators, says that its weak third quarter is because of a complex SAP implementation that imposed a significant drain on worker productivity. Also noted in this PC World report is that the problems appears to be largely related to employees having trouble acclimating to the new system, and not malfunctions in the software itself.

“But Lumber Liquidators expects the SAP system to have significant benefits for the company over time, CEO Jeffrey Griffiths said during a conference call Thursday. It will help the company grow internationally, as well as take advantage of a broad ecosystem of complementary applications, he added.

“He attributed the problems in the quarter to employees having difficulty adjusting to the SAP software, which he nonetheless praised.

“The situation differs from other troubled SAP projects, such as one conducted by Waste Management that led to a bitter lawsuit.”

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