MobileSys,Remedy Bring Wireless Messaging to Help
Two Mountain View, Calif.-based companies Friday announced a technology alliance designed give customers a global two-way wireless alert and messaging system for help desk applications.
The partnership brings together MobileSys‘s MX messaging platform and Remedy Corp.’s (Nasdaq: RMDY) Action Request System.
The Action Request System combines the company’s information technology service management and customer relationship management (CRM) solutions.
“Help desks need to deliver time-sensitive, mission-critical information and MobileSys allows us to send valuable, actionable data,” says Gary Oliver, vice president and general manager of Remedy’s IT Service Management (ITSM). “This natural synergy provides a world-class standard Remedy is proud to offer to our joint customers.”
The combined solution is expected to let a company’s help desk agents communicate with its remote service personnel through real-time wireless alerts over a global network.
“This partnership provides our mutual customers with a Remedy Certified integration solution for going wireless plus the MobileSys Network and technology solutions to make it easy,” says MobileSys vice president of marketing Katherine Stolz.
The deal will be a boon to MobileSys and Remedy’s current common customers, including EDS, Enron, Compaq, Levi Strauss, Lockheed Martin and Merrill Lynch.
Reprinted from siliconvalley.internet.com.
Michael Singer is a career coach, podcast host, and author to help you step into a career you're excited about. Currently, He is a coach and trainer helping entrepreneurs and executives achieve business and leadership success. He is also an award-winning business journalist focused on the intersection of technology, Big Data, Cloud, SaaS, SAP, and other trending technology.
