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Financial Services

Applications of business intelligence, analytics, CRM, sales, customer service, and loyalty software and solutions in the financial services industry.

inContact Updates Contact Center Software with New Integration, Reporting

April 16, 2014

Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.

CDW Aims to Fill Mobile App Gap

April 15, 2014

CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.

Technology Investments Lead Enterprise Growth Strategies

April 15, 2014

A Gartner survey finds growth is the top priority by far, with CEOs and executives displaying a bullish attitude toward technology-related business growth.

With Silverpop Buy, IBM Is Cloud Marketing Contender

April 10, 2014

IBM's acquisition of digital marketing specialist Silverpop puts it in direct competition with Oracle and Salesforce, two giants that have been beefing up their cloud marketing portfolios.

Birst Tool Makes Data Visualization Accessible to All

April 9, 2014

Cloud business intelligence provider Birst's new tool includes search capabilities and recommendation features that simplify data visualization.

5 ERP Blunders and How to Avoid Them

April 1, 2014

Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.

IBM’s Watson Will Change Your Data Analytics – but How?

March 25, 2014

IBM is focusing on real-world use cases for its Watson technology. Enterprises are sure to follow. Where are some logical areas to put Watson to work?

Big Data Analytics: What Can You Learn from High Achievers?

March 21, 2014

Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.

6 Big Business Intelligence Mistakes

March 17, 2014

Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.

Analytics, Business Intelligence Are Converging, not Merging

March 14, 2014

Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.

How to Build a Data Assessment Business Case

March 6, 2014

Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.

Open Source Vendors Blaze a Trail in Advanced Analytics

February 28, 2014

Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.

Data Mining Group Updates PMML

February 25, 2014

Version 4.2 of the Predictive Model Markup Language (PMML), which aims to make it easier to develop predictive analytics apps, is now available.

8 Common CRM Mistakes, and How to Avoid Them

February 20, 2014

Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?

How Qualitative Research Can Improve Your Business Analytics

February 18, 2014

While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.

Embedded Analytics Catching Fire

August 1, 2013

One of the hottest trends in business intelligence today is embedding analytics capabilities into transactional applications.

Using Big Data to Fight Fraud

April 18, 2013

While Big Data can be useful in fighting fraud, traditional business intelligence tools aren't much help.

Top 5 CRM Trends for 2013

January 14, 2013

From "interconnected" business intelligence to added attention from the C-suite, here are five trends that will shape CRM in 2013.

Data Scientist Shortage? Try Team Building

January 9, 2013

A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.

IBM's Watson Takes to Cloud for Big Data

March 13, 2012

A year after schooling former Jeopardy! champs, Watson gears up for crunching Big Data on the cloud.