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Applications of business intelligence, analytics, and CRM software and solutions in the healthcare industry.

How to Buy Social Customer Service Software

April 16, 2014

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

inContact Updates Contact Center Software with New Integration, Reporting

April 16, 2014

Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.

CDW Aims to Fill Mobile App Gap

April 15, 2014

CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.

Technology Investments Lead Enterprise Growth Strategies

April 15, 2014

A Gartner survey finds growth is the top priority by far, with CEOs and executives displaying a bullish attitude toward technology-related business growth.

Birst Tool Makes Data Visualization Accessible to All

April 9, 2014

Cloud business intelligence provider Birst's new tool includes search capabilities and recommendation features that simplify data visualization.

5 ERP Blunders and How to Avoid Them

April 1, 2014

Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.

IBM’s Watson Will Change Your Data Analytics – but How?

March 25, 2014

IBM is focusing on real-world use cases for its Watson technology. Enterprises are sure to follow. Where are some logical areas to put Watson to work?

6 Big Business Intelligence Mistakes

March 17, 2014

Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.

Analytics, Business Intelligence Are Converging, not Merging

March 14, 2014

Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.

How to Build a Data Assessment Business Case

March 6, 2014

Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.

Open Source Vendors Blaze a Trail in Advanced Analytics

February 28, 2014

Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.

Data Mining Group Updates PMML

February 25, 2014

Version 4.2 of the Predictive Model Markup Language (PMML), which aims to make it easier to develop predictive analytics apps, is now available.

8 Common CRM Mistakes, and How to Avoid Them

February 20, 2014

Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?

Cloud-Based Healthcare Analytics Firm ArborMetrix Raises $7M

July 18, 2013

ArborMetrix leverages the cloud to help hospitals and other healthcare organizations improve the quality of care and keep costs in check.

Big Data Genomics Firm Bina Raises $6M

March 29, 2013

With Big Data in its DNA, tech startup Bina Technologies hopes to revolutionize health care by enabling personalized medicine.

SAS Aims Visual Analytics at Midsized Businesses

February 5, 2013

Now that the company's data exploration and visualization platform runs on departmental-level IT infrastructures, SAS puts Big Data insights within the reach of work groups.

Data Scientist Shortage? Try Team Building

January 9, 2013

A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.

Big Data and Beyond: 10 BI Trends for 2013

January 2, 2013

Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies use it.

Oracle Enhances Enterprise Healthcare Analytics with Data Integration Feature

February 22, 2012

The software giant says its Healthcare Analytics Data Integration consolidates, integrates, validates and loads source data from clinical, financial, administrative and research systems into Oracle's healthcare data model.

IBM Brings Big Data Analytics to the Cloud, iPad

October 31, 2011

IBM rolls out big data analytics, location mapping for predictive analytics and healthcare analytics software based on Watson technology.