How to Buy Social Customer Service SoftwareApril 16, 2014
As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.
inContact Updates Contact Center Software with New Integration, ReportingApril 16, 2014
Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among other improvements.
CDW Aims to Fill Mobile App GapApril 15, 2014
CDW's new App Marketplace aims to serve a market not addressed by either consumer-oriented app stores or software vendors' enterprise app stores.
Technology Investments Lead Enterprise Growth StrategiesApril 15, 2014
A Gartner survey finds growth is the top priority by far, with CEOs and executives displaying a bullish attitude toward technology-related business growth.
Birst Tool Makes Data Visualization Accessible to AllApril 9, 2014
Cloud business intelligence provider Birst's new tool includes search capabilities and recommendation features that simplify data visualization.
5 ERP Blunders and How to Avoid ThemApril 1, 2014
Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.
IBM’s Watson Will Change Your Data Analytics – but How?March 25, 2014
IBM is focusing on real-world use cases for its Watson technology. Enterprises are sure to follow. Where are some logical areas to put Watson to work?
6 Big Business Intelligence MistakesMarch 17, 2014
Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.
Analytics, Business Intelligence Are Converging, not MergingMarch 14, 2014
Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.
How to Build a Data Assessment Business CaseMarch 6, 2014
Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.
Open Source Vendors Blaze a Trail in Advanced AnalyticsFebruary 28, 2014
Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.
Data Mining Group Updates PMMLFebruary 25, 2014
Version 4.2 of the Predictive Model Markup Language (PMML), which aims to make it easier to develop predictive analytics apps, is now available.
8 Common CRM Mistakes, and How to Avoid ThemFebruary 20, 2014
Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?
Cloud-Based Healthcare Analytics Firm ArborMetrix Raises $7MJuly 18, 2013
ArborMetrix leverages the cloud to help hospitals and other healthcare organizations improve the quality of care and keep costs in check.
Big Data Genomics Firm Bina Raises $6MMarch 29, 2013
With Big Data in its DNA, tech startup Bina Technologies hopes to revolutionize health care by enabling personalized medicine.
SAS Aims Visual Analytics at Midsized BusinessesFebruary 5, 2013
Now that the company's data exploration and visualization platform runs on departmental-level IT infrastructures, SAS puts Big Data insights within the reach of work groups.
Data Scientist Shortage? Try Team BuildingJanuary 9, 2013
A good data scientist is hard to find. So hard that enterprises should focus instead on creating small analytics teams that can glean insights from Big Data.
Big Data and Beyond: 10 BI Trends for 2013January 2, 2013
Big Data will continue to dominate business intelligence in 2013, but experts are beginning to see a growing sophistication in how companies use it.
Oracle Enhances Enterprise Healthcare Analytics with Data Integration FeatureFebruary 22, 2012
The software giant says its Healthcare Analytics Data Integration consolidates, integrates, validates and loads source data from clinical, financial, administrative and research systems into Oracle's healthcare data model.
IBM Brings Big Data Analytics to the Cloud, iPadOctober 31, 2011
IBM rolls out big data analytics, location mapping for predictive analytics and healthcare analytics software based on Watson technology.