Choosing the Right Enterprise Apps for your BusinessDecember 18, 2012
Paul Mah highlights a number of less obvious criteria for choosing the right enterprise software applications for your business.
Review: OneDesk Has Centralized Collaboration, Social Media MonitoringOctober 12, 2012
OneDesk is a souped-up project management tool designed from the ground up for team collaboration and participation from external users.
Workforce Optimization Software Buying GuideOctober 2, 2012
With its emphasis on getting the best performance from call center agents, workforce optimization is one of the most critical areas of focus for call centers.
Review: TeamLab Project Management, CRM, CollaborationAugust 17, 2012
TeamLab offers an extremely well-integrated suite of tools for project management, CRM and collaboration.
Contactually Provides Powerful, Unobtrusive CRMJune 5, 2012
Our reviewer finds Contactually is a powerful, unobtrusive service that is specifically designed to focus on relationships in the CRM.
Review: Xobni for Outlook Makes CRM Intuitive, FunMarch 28, 2012
Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also experienced problems with email instability while using the application.
Review: QlikView 11 Connects Comparative Analysis With Social Business IntelligenceFebruary 14, 2012
User-driven business intelligence goes social in QlikView 11.
Zoho CRM Update Shows Social InfluenceJanuary 9, 2012
Zoho also emphasizes ease of bringing in information from external applications and providing integration points to internal data.
The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and MoreNovember 2, 2011
The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide.
What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel CustomersOctober 27, 2011
Oracle made a bold move into cloud CRM this month, but what does it mean for competitors like Salesforce and Microsoft and Oracle's own Siebel customers?
Microsoft ERP Buying Guide: The Many Flavors of Microsoft ERPOctober 11, 2011
Microsoft offers four Dynamics ERP systems; which one is right for you?
An In-Depth Look at Oracle Fusion ApplicationsOctober 10, 2011
What does the formal launch of Fusion mean for existing Oracle CRM and ERP users?
CRM Review: TenDigits Makes Microsoft Dynamics CRM MobileOctober 7, 2011
TenDigits gives mobile salespeople access to Microsoft Dynamics CRM in the field.
Social CRM, Office 365 Coming to Microsoft Dynamics CRMSeptember 29, 2011
Microsoft plans two updates to its online and on-premises CRM software over the next six months. What can users expect?
OpenERP Review: The Online CRM ModuleSeptember 15, 2011
A look at the hosted online version of OpenERP's CRM software.
What is OpenERP? Open Source ERP Software ExplainedSeptember 15, 2011
We look at the OpenERP open source license, implementation choices and the different business applications offered in the suite.
Six Helpful Customer Support Software SolutionsSeptember 14, 2011
Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.
Oracle CRM Buying GuideSeptember 12, 2011
Oracle offers four customer relationship management (CRM) products within its enterprise applications portfolio – which one is right for you?
Review: Panorama Necto Socially-Enabled Business IntelligenceAugust 24, 2011
Necto combines the consumer model of social media with enterprise business intelligence in the new version of the Necto BI suite.
Business Intelligence Buying Guide for Small BusinessesAugust 11, 2011
The business intelligence vendors covered in our SMB buying guide may not be well known, but they're worth checking out.