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Expert product reviews on CRM, Business Intelligence, ERP, and other enterprise applications.

Artificial Intelligence Adds Automation to IT Service Management

SunView Software's ChangeGear 7 is streamlining helpdesk processes.

Review: Visual Studio 2013 for Enterprise App Development

Microsoft's Visual Studio 2013 provides solid tools and a wide range of capabilities for enterprise application developers, says reviewer …

Review: Microsoft SQL Server 2014

Integration with Microsoft's Azure and new business intelligence and Big Data tools are among the most striking features of SQL Server 2014, …

Review: Microsoft Dynamics CRM 2013

Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

Review: Attunity Cloudbeam Simplifies Moving Big Data to Cloud

Reviewer Matt Sarrel finds the Attunity Cloudbeam SaaS platform an easy way to move Big Data locally and in the cloud.

Review: KXEN InfiniteInsight Genius and Predictive Offers

Reviewer Matt Sarrel finds that KXEN's InfiniteInsight and Predictive Offers apps enable business people to build predictive analytics …

Yammer vs. Jive vs. Chatter: Social Software Reviews from Real Users

Buying social software can be confusing. Read what real users are saying about Chatter, SharePoint, Jive and Yammer.

Review: Data Stewardship Platform Eases ERP Migration

Reviewer Matt Sarrel finds that BackOffice Associates' Data Stewardship Platform simplifies complex data management tasks associated with …

Review: Base CRM Is Useful Mobile Sales App

Reviewer Matt Sarrel finds the Base CRM app exceptionally easy to use, especially the intuitive process for setting up access privileges.

Choosing the Right Enterprise Apps for your Business

Paul Mah highlights a number of less obvious criteria for choosing the right enterprise software applications for your business.

Review: OneDesk Has Centralized Collaboration, Social Media Monitoring

OneDesk is a souped-up project management tool designed from the ground up for team collaboration and participation from external users.

Workforce Optimization Software Buying Guide

With its emphasis on getting the best performance from call center agents, workforce optimization is one of the most critical areas of focus …

Review: TeamLab Project Management, CRM, Collaboration

TeamLab offers an extremely well-integrated suite of tools for project management, CRM and collaboration.

Contactually Provides Powerful, Unobtrusive CRM

Our reviewer finds Contactually is a powerful, unobtrusive service that is specifically designed to focus on relationships in the CRM.

Review: Xobni for Outlook Makes CRM Intuitive, Fun

Though Xobni does add valuable functionality to email by making it easy to find a wealth of information on contacts, our reviewer also …

Review: QlikView 11 Connects Comparative Analysis With Social Business Intelligence

User-driven business intelligence goes social in QlikView 11.

Zoho CRM Update Shows Social Influence

Zoho also emphasizes ease of bringing in information from external applications and providing integration points to internal data.

The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More

The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide.

What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers

Oracle made a bold move into cloud CRM this month, but what does it mean for competitors like Salesforce and Microsoft and Oracle's own …

Which Microsoft ERP System Is Right for You?