Reviews: October 2012

Expert product reviews on CRM, Business Intelligence, ERP, and other enterprise applications. - Archive for October 2012

Review: OneDesk Has Centralized Collaboration, Social Media Monitoring

October 12, 2012

OneDesk is a souped-up project management tool designed from the ground up for team collaboration and participation from external users.

Workforce Optimization Software Buying Guide

October 2, 2012

With its emphasis on getting the best performance from call center agents, workforce optimization is one of the most critical areas of focus …