The Technology Service Industry Association recently recognized FinancialForce PSA, introduced in 2010, as the world’s most widely used professional services automation (PSA) tool. The application was also singled out for delivering the “highest overall satisfaction” in the PSA category on…
By Sneha Paul, ManageEngine With a rapidly changing business landscape, applications usually drive the enterprise. As proof, a Gartner study reveals that in 2015, the annual IT application development investment was roughly 35 percent of total IT spending. In turn,…
By Dave Wright, ServiceNow With mobile phones, instant messaging and more accelerating the speed at which we are able to get information in the workplace, why are we spending so much time on getting work done? The answer is that…
No one gets more of an earful about enterprise applications than the technical support staff who are tasked with supporting business software. Tech support teams communicate closely with users of apps, helping them work through any issues they might experience.…
In the world of DevOps, Luke Kanies and his company Puppet are well known for helping enable configuration, management and deployment of applications and infrastructure. Puppet is now embarking on a new effort dubbed “Blueshift” that aims to help enable…
Steve Herrod, managing director at venture capital firm General Catalyst, is no stranger to the world of applications, having worked for years as the CTO of VMware. Now as an investor, Herrod is looking for the next big thing for…
Enterprise app stores are nowhere near as popular as consumer app stores like Google Play and Apple’s App Store. But they are growing in popularity, found a recent survey by mobile application management provider Apperian, which recently published its 2016…
By Dan Cunningham, ReadyTalk Goodbye, Flash. I’m just going to say it: It’s been rough these past few years, and it’s about that time when we have to go our separate ways. Trust me, it’s going to be better this…
Some organizations are well into their IT service management (ITSM) journeys, some have implemented part of it and others are thinking about it. More than a few, though, have ended ITSM initiatives in favor of what they perceive as faster…
IT service management (ITSM) is all about helping organizations achieve strategic targets and improve the efficiency of IT. The Information Technology Infrastructure Library (ITIL), which aims to provide structured, flexible guidelines for establishing governance standards around ITSM, is the most…