IBM Evolves from On Demand to SmartCloud
IBM (NYSE: IBM) is rolling out a new set of SmartCloud services and software,…
IBM (NYSE: IBM) is rolling out a new set of SmartCloud services and software,…
In the year since Cisco Systems (NASDAQ: CSCO) added social CRM and analytics to…
A year ago, Oracle (NASDAQ: CEO) Larry Ellison made a big splash at the…
TenDigits MobileAccess is not your typical mobile CRM widget – it’s a mobile CRM…
Oracle (NASDAQ: ORCL) is now a cloud vendor. The Oracle Public Cloud was officially…
Oracle (NASDAQ: ORCL) has unveiled new call center and marketing features for its cloud…
The 45,000 attendees at this week’s Oracle OpenWorld event in San Francisco were served…
The substance of Microsoft’s (NASDAQ: MSFT) next version of Dynamics CRM is still somewhat…
Technology and research firm Vision Critical has unveiled its Customer Experience Management (CEM) platform,…
Salesforce.com (NYSE: CRM) is “winning the hearts, minds (and wallets) of enterprise software buyers,”…
Salesforce.com (NYSE: CRM) announced late today that it has acquired Assistly, a cloud-based customer…
One of the main benefits to using the open source OpenERP software is that…
Belgium-based Odoo made a name for itself under its previous name of OpenERP, with…
Today, businesses looking for a software solution to help them track, manage and rapidly…
It’s not quite the 57 varieties of Heinz or the 31 flavors of Baskin…
Partner announcements at this week’s Dreamforce conference show that cloud CRM leader Salesforce.com (NYSE:…
At its Dreamforce conference in San Francisco today, Salesforce.com (NYSE: CRM) unveiled a number…
Salesforce.com (NYSE: CRM) late Thursday reported another strong quarter and said it sees no…
Smartphones and iPads are preferred devices for mobile sales forces, and software-as-a-service (SaaS) continues…
Few companies have a social CRM strategy or established metrics to measure its effect…
Oracle (NASDAQ: ORCL) is set to boost its customer relationship management (CRM) and cross-channel…
Research shows that it is less expensive and more profitable for businesses to retain…
Building on last year’s acquisition of Sybase, SAP (NYSE: SAP) is increasing its focus…
Google’s (NASDAQ: GOOG) might has been clearly demonstrated recently, with its Google+ social network…
Our first two CRM buying guides covered the enterprise CRM and midrange CRM markets.…
Our Enterprise CRM Buyer’s Guide covered Oracle, SAP, Salesforce.com, SAP, Microsoft, RightNow, Pegasystems and…
Microsoft (NASDAQ: MSFT) released a few details at this week’s Worldwide Partner Conference of…
Oracle (NASDAQ: ORCL) today unveiled the latest version of Oracle CRM On Demand, ratcheting…
In a new report, Gartner says worldwide software as a service (SaaS) revenue is…
ERP systems were once used almost exclusively by large companies. In recent years, though,…
Twitter has acquired social media analytics company BackType to help business users mine social…
When it comes to customer relationship management (CRM), it truly is better to give…
Social CRM is one of those new words that some label a buzzword while…
Oracle (NASDAQ: ORCL) has entered into an agreement to acquire web experience management (WEM)…
Just because you have a customer relationship management (CRM) system, a Facebook page and…
A report from the Economist Intelligence Unit sponsored by business analytics leader SAS identifies…
Salesforce.com (NYSE: CRM) today unveiled its vision for “social enterprises,” and recently acquired Radian6…
Enhancing functionality of its business process management (BPM) suite, AuraPortal has announced a new…
eCRM Guide, your source for news on CRM (customer relationship management) since 2000, will…
Microsoft released a new roadmap for its customer relationship management (CRM) products this week…
Vancouver-based Maximizer Software has joined the array of CRM vendors adding cloud-based customer relationship…
Whether you’re in the process of choosing a new customer relationship management (CRM) system,…
Surado Solutions has announced the deployment of enterprise cloud computer services to deliver its…
KarmaCRM offers a simple and usable interface in its Web-based CRM solution. As reported…
SugarCRM today strengthened its ties with IBM (NYSE: IBM), acquiring Lotus Notes CRM product…
According to this article on B2C, in today’s B2B marketplace, revenue cycle management is…
Web-based help desk software provide, Zendesk, has announced a new integration with SugarCRM. As…
ZoomInfo Community Edition now pulls information from the address book and from the signature…
Social CRM was by far the most dominant topic at the Gartner 360 CRM…
Enterprise software provider, CDC Software Corporation (NASDAQ: CDCS), has just announced availability of Pivotal…