Salesforce (NYSE: CRM) and Intuit plan to integrate their respective CRM (customer relationship management) and QuickBooks accounting applications. As reported on PC World, under the partnership, Intuit will resell Salesforce.com software along with an integration that moves information between the…
As noted in this pre-market movers report on International Business Time, companies whose shares are moving in pre-market trade on Monday are: NYSE Euronext, Salesforce.Com, Freeport-McMoRan, Netflix, Bristol Myers Squibb, Caterpillar, Boeing, Marriott International, Peabody Energy and Wal-Mart Stores. “NYSE…
With most data, you expect a unique key and an unambiguous match. But what do you do when you don’t have a key to match on? In the good old days, every table had a unique key and table joins…
Elements CRM has brought the updated Elements v3.1 edition to the Mac App Store. As noted in this macnn report, the new version offers significant speed increases (up to 100x in some cases), bug fixes and a few new features,…
When it comes to a small business service breakdown or a failure in marketing, CRM is not usually part of the vocabulary. This CRM Buyer article looks at the untapped CRM market and discusses the disconnect between the vendors and…
CRM Software says its customer relationship management (CRM) product, Junxure, will have a cloud-based version of its software next January. As reported on Forbes Blog, The President of San Rafael, Calif.,-based CRM Software says the hype surrounding the cloud forced…
Too often CRM data that’s about your users (employees who log in and manipulate data every day) is ignored. This Computer World article offers advice on user policies and tips to avoid user identity mistakes. “1. Naming Users By Their…
Market Intelligence Center is reporting a potential Salesforce (NYSE: CRM) trade target at 49.35% return. As noted in the brief update in the recent stock profile news on the site, technical indicators for the stock are Bearish and S&P gives…
Social business intelligence is a convergence of several trends: It’s business intelligence plus knowledge management, plus social networking and collaboration, plus social media monitoring and analytics, all combined into a new interface in the business intelligence environment. Enterprise Apps Today…
Meritus Business Solutions is now offering the new SalesLogix Mobile application for SalesLogix CRM customers. As noted in this report on PR Web, the new mobile application for SalesLogix is HTML5-based and supports such mobile PDAs as the iPhone, iPad,…
In a press release Verizon (NYSE, NASDAQ:VZ) and SAP America SAP (NYSE: SAP) announced they will jointly deliver the SAP Customer Relationship Management (SAP CRM) rapid-deployment solution to enterprise workers through Verizon’s flagship cloud offering, Computing as a Service. This…
Customer relationship management (CRM) is a hot software market, according to Gartner. Global CRM spending hit $23.2 billion in 2014, up 13.3 percent from $20.4 billion in 2013. Mobile CRM apps, which connect systems to many more users, account for…
StayinFront has announced the launch of StayinFront TouchRx, a new mobile customer relationship management (CRM) solution for the Life Sciences industry. As noted in this news release on PR Wire, StayinFront TouchRx is built on the company’s StayinFront Touch platform,…
MyBusiness CRM has released its new Google Apps synchronization feature. According to the company, this new tool enriches the MyBusiness cross-platform offering by making data sharing simpler and swifter for companies in every business sector. “The synchronization with Google Apps…
This product review on CRM Buyer claims that SalesLogix is favored by CRM process owners such as managers and people with strong front-office orientation. It is also particularly strong in the areas of opportunity management, workflow, marketing capability, analytics and…
The Higher Gear Group has released its latest tool designed to simplify the sales process. As noted by the company in this PR Newswire release, eZAppraise leverages the power of The Higher Gear Group’s simple and easy-to-use CRM and DeskLog…
In an effort to pin down specific ways business intelligence software can help businesses work smarter, we recently spoke with Brian Gentile, the CEO of open source business intelligence vendor Jaspersoft. And while no two organizations are exactly the same,…
A software company needs to balance its offering — if the focus is on back-office financials the company should build or buy CRM, and a CRM company should build or buy ERP. But the number of companies that succeeded at…
SAP (NYSE: SAP) plans to launch five in-memory applications over the next year, including one aimed at sales and marketing departments. The new applications will be based on SAP’s High-Performance Analytic Appliance (HANA) software. As part of its in-memory computing…
Customer relationship management (CRM) company, SugarCRM, has announced the keynote speakers, sponsors and agenda for its open business event: SugarCon 2011. Taking place April 4-6 at the Palace Hotel in San Francisco, industry leaders such as IBM, Pardot, Capgemini and…
CRM Gadget 2 Go says that the process of getting a legally binding signature on sales or service agreements and contracts has long been a weak link for companies using CRM solutions, including Oracle CRM on Demand. The new CRM…
Microsoft Corp. (Nasdaq: MSFT) has recently announced its growing ecosystem of independent software vendors (ISV) and systems integrator (SI) partners within the telecommunications industry. As noted in this news release on PR Newswire, Ericsson, Convergys Corp., MetraTech Corp., Redknee Inc.…
Salesforce.com (NYSE: CRM) built a thriving business by being early to the online CRM (customer relationship management) market. In January, the company rolled out its Spring 11 CRM release, the latest version of its cloud-based enterprise CRM product. While this…
Mobile devices such as Apple’s iPad and iPhone continue to gain ground in enterprises, meeting a growing need for mobile access to data and applications. With sales professionals among the most mobile members of the workforce, customer relationship management CRM…
Microsoft (NASDAQ: MSFT) launched Dynamics CRM Online, the cloud version of Microsoft’s Dynamics CRM 2011, recently, and caught Indian enterprises by storm. Determined to give market leaders a run for their money, reports Business Standard, the software has seen over…
Revolution Analytics, commercial provider of software and support for the popular R statistics language, has announced a technology partnership with Business Intelligence (BI) software company, Jaspersoft. As noted in this Business Wire release, the companies are now delivering RevoConnectR for…
Sage is set to launch CRM v7.1 saying the product will include social media integration and mobile access that will create new levels of customer insight by giving marketers 24-hour access to business-critical information. As noted in this report on…
SAP (NYSE: SAP) is launching a new online CRM and collaboration solution similar to Salesforce.com’s (NYSE: CRM) CRM and Chatter services. Announced at CeBIT 2011 in Hanover, Germany, SAP’s new Sales OnDemand offering combines sales force automation and social collaboration…
Salesforce (NYSE: CRM) Chatter realizes the original premise of CRM — it represents a completely integrated view of what is happening in sales, marketing and customer service. Chatter provides another way to view and organize the mishmash of CRM data.…
Faster than any other technology in the last decade, mobile is changing the game for brands. This MediaPost article suggests that mobile has raised expectations for consumers, who now have 24/7 access to your brand and the entire category landscape.…
A Washington state judge has extended an order prohibiting a former Microsoft (NSDQ:MSFT) executive from taking a job with Salesforce (NYSE: CRM). According to this report on CRN, the the judge said it would violate Matt Miszewski’s non-compete agreement. “Matt…
Google has emerged as an enterprise apps contender with success largely with SMBs and early cloud adopters. As reported on Memeburn, Google targeted personal productivity and collaboration but we’re left to wonder how long it will be before Google drives…
A recent Gartner survey Shows that customer relationship management (CRM) software is expected to see the largest increase of all the application software markets worldwide in 2011.As noted in this Gartner news release, 42 percent of survey respondents indicated that…
Microsoft Corp.(Nasdaq: MSFT) has recently announced new resources to help improve productivity and save Microsoft Dynamics enterprise resource planning (ERP) customers time and money through new interoperable Microsoft technologies. As noted in this news release on PR Newswire, the new…
Salesforce.com (NYSE: CRM) posted better than expected quarterly results late today, sending the company’s shares 8 percent higher in after-hours trading. The online CRM leader reported 29 percent sales growth in its fiscal fourth quarter to $457 million and earnings…
Communication is the key to the success of customer relationship management and, according to CRM Buyer, it lays the foundation for customer satisfaction and business growth. This CRM communication evolution article offers in-depth details on different types of communication channels…
Following an in-depth look at the significant role of data integration in electronic customer relationship management (e-CRM) analytics, This B-Eye Network article elaborates on research methodology and organizational implications. “An initial survey instrument containing 17 questions was reviewed by three…
Online user generated content has created an explosion of big data along with big opportunities and problems for storing and for turning the data into useful information. This report on My Customer explores ways to leverage this social data to…
Microsoft (NASDAQ: MSFT) is finally a serious contender in the CRM space, thanks to its mid-January launch of Microsoft Dynamics CRM Online 2011 and yesterday’s launch of the on-premise version. Regardless of how customers get it, Microsoft Dynamics CRM 2011…
One of the misconceptions that has bedeviled CRM has been the idea that it is simply a technology you buy and implement, thus solving your problems. This article on CRM Buyer offers tips to help you get past the 3…
A month after Microsoft released Dynamics CRM 2011 Online for its own cloud services environments, Microsoft announced it is now shipping an edition of its customer relationship management (CRM) package that enables customers to run it on-premise or via a…
In a Washington State Superior Court, Microsoft (NASDAQ: MSFT) has accused a Salesforce (NYSE: CRM) recruit of stealing Its Cloud computing plans. As noted in this report on TMCnet, Matt Miszewski, a former Microsoft manager was in possession of 25,000…
Cloud computing presents a long-term opportunity for Salesforce (NYSE: CRM) as IT departments leverage cloud-based software instead of investing in additional hardware and on-premise software. According to this report on Forbes, Salesforce.com’s main business is to sell cloud-based CRM software,…
Open-source collaboration solutions provider Open-Xchange and RAE Internet have recently partnered to integrate Open-Xchange email with Salesforce (NYSE: CRM) account information. As noted in this news release coverage on WHIR, the partnership places customer communications and account information in one…
CompanionLink Software is now supporting Highrise web-based CRM manager from 37signals. The compatibility with CompanionLink provides a direct and secure method to sync Highrise contacts, tasks, and cases with Android, iPhone, iPad, iPod Touch, BlackBerry, Palm webOS, Windows Phone, Windows…
Customer relationship management (CRM) Guru Paul Greenberg said in a recent webinar that traditional CRM is a philosophy and a business strategy, supported by a system and a technology, designed to improve human interactions in a business environment. Social CRM,…
MetraTech has announced an integration initiative with Microsoft Dynamics CRM 2011. As noted by the company in this MarketWire news release, the integration will enhance MetraNet’s highly configurable billing solution with an online and on-premise connection to the advanced, push-button…
Customer relationship management (CRM) systems are typically designed with a new prospect lifecycle that starts with Leads (someone who has said they want to know more, but is completely unqualified) and moves through the qualification and conversion process before the…
Captaloans has recently announced a new capability to its pipeline tracking and CRM program that will aid lawyers, paralegals, and similar professionals better help their clients with debt resolution issues. As note din this news release, the new debt tool…
Intelestream has announced added additional features to the recently unveiled intelecrm version 3.5. According to the report on SF Gate, the new features include commission tracking, time tracking, and an events management module. “As a result of over two hundred…