CA (NASDAQ: CA) has expanded its Project and Portfolio Management (PPM) solution by incorporating collaboration capabilities with Salesforce.com (NYSE: CRM) Chatter integration. Salesforce Chatter is the cloud CRM vendor’s Facebook-like private social network for enterprise collaboration. By integrating the CA…
When it comes to customer relationship management (CRM), it truly is better to give than to receive. As several CRM experts and business owners Enterprise Apps Today spoke with revealed, businesses that go the extra mile by rewarding customers —…
Social CRM is one of those new words that some label a buzzword while others look to find merit in the new technology and applications. For the most part, social CRM is a CRM (customer relationship management) strategy that is…
IBM (NYSE: IBM) has expanded its software portfolio to help organizations embrace the power of social business with the announcement of a new version of IBM Connections — a social networking platform with real-time compliance capabilities. The new IBM Connections…
Just because you have a customer relationship management (CRM) system, a Facebook page and a Twitter account doesn’t make you social CRM savvy — or even mean you are truly connecting with your customers where they socialize (and share feedback…
Informatica (NASDAQ: INFA) says it has unleashed the business potential of “big data” by offering support for social media data and Hadoop in the new Informatica 9.1 open data integration platform. “Building on nearly two decades of innovation and leadership,…
A report from the Economist Intelligence Unit sponsored by business analytics leader SAS identifies a clear need for technology to help organizations maximize social media efforts. The report, Re-envisioning customer value, found that the rise of social media has required…
VMware (NYSE: VMW) has announced that enterprise social collaboration solutions provider Socialcast is joining the recent acquisitions of SlideRocket and Zimbra, as the virtualization leader continues to build out its collaboration and enterprise social networking portfolio. The acquisition of Socialcast…
Salesforce.com (NYSE: CRM) today unveiled its vision for “social enterprises,” and recently acquired Radian6 is at the heart of that vision. Radian6 has been dubbed Salesforce’s “marketing cloud,” and at Cloudforce 2011 in Washington, D.C. today, CEO Marc Benioff and…
Open source business process management (BPM) provider BonitaSoft has announced some significant upgrades for its new version 5.5 release. Bonita Open Solution (BOS) 5.5 includes many upgrades that were the result of feedback from the company’s 5,500 community users and…