Sky Technologies has released the newest version of the SkyMobile enterprise application platform (MEAP) and the SkyMobile Application Server. According to this news release statement on PR.com, SkyMobile MEAP enables mobile enterprise applications to be created just once and then…
Social CRM was by far the most dominant topic at the Gartner 360 CRM Conference in Los Angeles this week. Gartner analyst Gene Alvarez said customer relationship management (CRM) is at a crossroads, and social CRM is the way forward.…
Cloud solution provider, Appirio, has announced a series of CloudWorks-powered Jive apps that will integrate critical business information from Salesforce (NYSE: CRM) CRM with the collaboration capabilities of Jive Social Business Software for collaborative sales and customer service.In a recent…
CNP Integrations has introduced a new customer service portal built with Joomla! CMS. CNPsupport.com supplements the Joomla! CMS to offer strong SocialCRM by amalgamating CMS/ERP/CRM engine of info@hand. As note din the news release, this new socially aware platform of…
Social media is everywhere, right? Not quite. According to this Network World report, the one place social media isn’t is inside traditional CRM systems. CIOs want to bridge the gap between social media and enterprise CRM but avoiding CRM silos…
Salesforce.com (NYSE: CRM) made a big move today to boost its social CRM and social media monitoring capabilities with an agreement to acquire Radian6 for $326 million in cash and stock. Salesforce added Radian6 to its Service Cloud call center…
Social CRM software company, InsideView aggregates information from LinkedIn, Twitter, Facebook, and news sites for better sales prospecting. As reported on Managing Automation, the company recently announced that it has closed a $12 million round of venture financing led by…
IBM (NYSE: IBM) is moving social media analytics to the cloud. Big Blue today unveiled cloud-based software that the company said will give marketers “real-time, actionable insight from data available across social media channels.” The new offerings are based on…
Business Intelligence (BI) solution provider, Panorama Software, has announced today the availability of its newest product, Panorama Necto, a new socially-enabled BI solution. As reported by the company on PR Newswire, Panorama Necto is a new way to connect data,…
Social media and news monitoring company, The Meltwater Group, has announced the acquisition of JitterJam, a provider of Social CRM software. According to the news release issued by The Meltwater Group both companies will provide marketing, communications and advertising professionals…