How do you keep up with the flood of information, news, social media and more across the Web? The answer is you can’t. Whether you visit aggregator sites, employee RSS feeds, or simply surf like crazy, it’s impossible to stay…
Socialtext has recently announced product enhancements that make corporate intranets more social, personalized and engaging. The company claims its intranet-focused release (4.6) can better connect employees with the relevant colleagues, information and systems that drive their business. “First generation intranets…
How popular is your company’s intranet? Socialtext has added new features to its enterprise social networking system that are designed to bring more interactivity and relevance to corporate intranets that haven’t always kept up with the times. “We literally heard…
Understanding that two-way interactions can have an impact on potential customers’ readiness to buy and on their view of your business can translate into leads and potential sales. According to this report on CRM Buyer it also highlights how social…
Social media challenges the way businesses operate today. In this Smart Data Collective interview with Don Springer, CEO of Collective Intellect, Springer talks about the future of social media metrics. In the interview, Springer says that from a business perspective…
Social customer relationship management (CRM) is an emerging trend in the enterprise 2.0 space. This Fast Forward Blog discusses recent Gartner predictions that CRM will encompass approximately eight percent of all CRM spending in 2012. “By 2015, one-third of spending…
SAP AG (NYSE: SAP) has announced support for OpenSocial, available to users of the SAP StreamWork application. OpenSocial is a common set of programming standards used by many social Web applications and integrated support will enable developers of applications using…
Email and online marketing firm Constant Contact (NASDAQ: CTCT) is adding social CRM to its product lineup with the acquisition of Bantam Live for $15 million. Constant Contact hopes to transform itself from one-way marketing to “engagement marketing” through the…
Customer relationship management (CRM) Guru Paul Greenberg said in a recent webinar that traditional CRM is a philosophy and a business strategy, supported by a system and a technology, designed to improve human interactions in a business environment. Social CRM,…
As reported on V3.co.uk, a novel crowdsourcing system has reaped unexpected benefits from mining its customer’s ideas for business strategies. As note din the report, human resources and back office software as a service (Saas) provider Ultimate Software has spent…