In the IT industry Apple, Google and Facebook set the tone for what people expect from a software application. As noted in this Network World article, the real business benefits will come from enterprise resource planning (ERP) and other enterprise…
FuzeDigital offers a customer relationship management (CRM) product that serves as social business software that blends comprehensive multichannel support and online community technologies. As mentioned in this CRM Buyer report, when compared to other CRM providers, FuzeDigital is not yet…
Facebook’s Mark Zuckerberg won Time magazine’s Person of the Year award, but it looks like the social media software revolution he helped launch is reaching well beyond consumers. Research firm Gartner sees healthy revenue growth for enterprise social media software…
SAS allows companies to track customer opinion with its Social Media Analytics package and the company will soon launch Conversation Center, a product designed to help organizations capture and identify relevant tweets. According to this report on ZDNet Asia, Dr…
Salesforce.com (NYSE: CRM) today made a bold move into the database market and also announced plans for a free version of its Chatter collaboration service. The online customer relationship management (CRM) leader had said the free Chatter service was coming,…
Helping enterprises take action based on enterprise data sources is the focus of a new solution from SAP called StreamWork Enterprise Edition. With StreamWork Enterprise edition, SAP (NYSE: SAP) is delivering a collaborative decision-making (CDM) solution that is available in…
B2B has often been left out of the conversation when it comes to social. As reported in this article on Destination CRM, from Starbucks to Comcast to Dell, since they were first out of the gate, examples tend to come…
Salesforce.com (CRM) has recently announced the availability of new Force.com Labs apps Chatter RSS, Milestones and SurveyForce on AppExchange 2. As mentioned in this news release on MarketWatch, these solutions are three of the latest applications to come out of…
Eloqua has announced the availability of Eloqua Discover for Salesforce.com with Salesforce Chatter integration on AppExchange 2. As noted by the company in its news release, the Salesforce Chatter integration within Eloqua Discover for Salesforce.com provides sales teams the ability…
CRM systems have a set of use cases, strengths and weaknesses. As noted in this article on CMS Wire, as a starting point for understanding the possibilities of Social CRM, one has to get past the existing uses of CRM.…