Collective Intellect has recently released its web-based, automated, real-time text mining and analytics software for social media, traditional and corporate media. According to the company’s press release, the Social CRM Insight Platform is designed to provide real-time, actionable insights to…
With social media reaching ubiquity big business can’t afford to sit on the sidelines. As suggested in this Enterprise VoIP Planet article, enterprises need to respond to customers, reaching out proactively through unified communications (UC) and call center applications tightly…
Vovici has announced the latest release of Survey Workbench, designed to enhance the respondent experience through rich, interactive customer experience and enhanced social media support. As noted in the company’s news release statement on Business Wire, its enterprise feedback management…
Bantam Live has announced it has added its Social CRM app to the Google Apps Marketplace. Using single sign-on and Google Apps integrations, Bantam Live users can track their contacts, prospects and deals and organize tasks and projects with ease.…
These days, if you really want to know what your customers are thinking (and where they are shopping), you need to connect with them online, on social media sites such as Facebook and Twitter. Indeed, in today’s social media-driven world,…
A new study that has been released by ExactTarget finds nearly 40 percent of consumers turning to Facebook and Twitter to supplement the news, information or deals they receive via email marketing. Also noted in the study highlights in this…
Sword Ciboodle has launched a new social CRM product, Ciboodle Crowd, which enables organizations to create an online community to meet their exact requirements. According to this report on CBR, Ciboodle Crowd enables organizations to service the social customer on…
Today’s online channels not only serve as marketplaces but also as public forums in which consumers and businesses sound off about your products, your service, your people and your brand. This CRM Buyer report offers advice and discussion on how…
Last week Gartner unveiled the ‘Magic Quadrant for Social CRM’ report. The report is a collaborative effort by eight CRM analysts and evaluates the market and ranks the leading social CRM vendors according to vision and ability to execute. According…
According to a new report on the GLGroup website, SAS’s entry in social-media analytics is a key indicator that enterprise thinkers are indeed ready to take on social-media analytics. Also mentioned in the report is that SAS’s social-media analytics offering…