Category CRM

eConvergent, eFORTIFY Form eCRM Alliance

PLEASANTON, CA–eConvergent, a Business Solution Provider (BSP) for electronic Customer Relationship Management (eCRM), has announced an alliance with eFORTIFY, eCRM Channel Consultants, a division of Information Management Associates, Inc (IMA). They say the partnership, will provide companies with best-of-breed eCRM…

netFuturi.com Launches eCRM Solution

SAN JOSE, CA–netFuturi, Inc. has announced the launch of what they call a revolutionary web-based software service. The company says this will provide virtually instant CRM for small and medium sized businesses. The privately-held netFuturi says their suite of products…

Paradigm, CustomerLinx Forge CRM Alliance

ALEXANDRIA, VA–CustomerLinx Corp., a knowledge-based customer relationship management specialist, say they have been chosen by Paradigm Direct, a player in the marketing services space, to build and deliver integrated customer care service solutions for Fortune 1000 companies. According to the…

salesforce.com, Sprint In Wireless CRM Alliance

SAN FRANCISCO & KANSAS CITY, MO–salesforce.com, a deliverer of enterprise applications as online services, has announced an alliance with wireless carrier Sprint PCS. salesforce says the alliance will provide its online customer relationship management suite as part of the Sprint…

Report: CRM Requires Sound IT Strategy

CHAPEL HILL, NC–In a report released by Best Practices, LLC, it was found that leading companies craft sophisticated IT strategies to provide enhanced customer service and that organizations that ignore IT’s escalating role in customer relationship management allow competitors to…

Worldtrak Releases Version 5.0 OF eCRM Solution

MINNEAPOLIS, MN–Worldtrak, a customer relationship management solutions provider, has announced the release of Worldtrak 5.0, the latest version of its Microsoft Outlook-native eCRM solution. Worldtrak says 5.0 includes significant upgrades to the Worldtrak customer support module and Outlook interface, and…

Sun, E.piphany Team On Next Generation CRM Solutions

NEW YORK–Sun Microsystems, Inc., and E.piphany, Inc., who recently inked a strategic alliance, have announced they have teamed to provide retailers with E.piphany’s next generation customer relationship management (CRM) solution running on the Solaris Operating Environment. The companies say they…