Upshot Corp., a Mountain View, Calif.-based provider of Web-based customer relationship management (CRM) services, yesterday announced Upshot Alerts, a feature designed to alert company sales reps and executives about critical changes in the status of a deal or account. The…
In a move that seems a bit of a departure given its recent aggressive push into the enterprise market, customer relationship management (CRM) ASP Salesforce.com will introduce on Monday Team Edition, a version of its popular Web-based service aimed at…
This is the second of a three-part column that looks back at some industry forecasts I made when I started this column back in early 2001. If you didn’t read part one, that’s just fine with me. It was the…
It’s like asking “Can I help you?” in cyberspace, but without all of that shoe leather use. LivePerson (NASDAQ:LPSN), which develops software that makes real-time online customer interaction easier, announced the general availability of a new product that combines real-time…
By Bruce McCracken Ask a dozen business people about what customer relationship management (CRM) is, and half of them will give you six different answers and the others will admit to not knowing. Ask those same twelve business people if…
A new report from Charlottesville, Va.-based analyst firm CIR says optical-networking vendors “by and large” have yet to live up to the promises they make to their customers when it comes to network management. CIR claims it is “quite an…
Bullhorn, a Boston maker of customer relationship management (CRM) software for the staffing industry, has raised its second round of financing. The sum of the backing, provided by Austin Investment Management and Elmrock Capital, among others, was not disclosed. In…
While Web native customer relationship management (CRM) ASPs start to swim up channel in hopes of reaching enterprise customers typically served by large independent software vendors (ISVs) such as SAP, PeopleSoft and Siebel, NetLedger is happy to shoot for midrange…
As Web-native customer relationship management (CRM) ASPs such as Salesforce.com start to take aim the enterprise, independent software vendor (ISV) SAP isn’t about to stand still. Today Walldorf, Germany-based SAP announced the launch of a new version of mySAP Customer…
Salesnet, a Boston-based provider of Web-native sales force automation (SFA) software, announced yesterday the availability of Salesnet’s Web Services API, its Web Services application programming interface (API). Web services use a standards-based method to integrate Web-based applications. Built on the…