ATLANTA–Ockham Technologies, Inc., a sales management automation (SMA) firm, has announced a partnership with Nextera Enterprises, a global consulting firm offering end-to-end Customer Relationship Management and Human Capital Management solutions, including developing and implementing sales and marketing strategies. The companies…
BILLERICA, MA–WebDialogs, Inc., a provider of enhanced voice and multimedia communication services, has announced its partnership with IRT, a provider of customer relationship marketing services and contact marketing programs. WebDialogs says that IRT clients can now combine voice capabilities with…
A recent discussion on E-Commerce Guide’s EC Talk involved possible eCRM solutions. BR posed the original list of needs: “I am working on eCRM solutions for my company and am looking for recommendations on providers of the following technology: *Search…
ORLANDO, FL–Paladyne Corp., a developer of component-based data integration solutions, and e-commerce support centers, inc. (‘ecom’), an outsourced eCRM solutions provider, say they have signed a definitive merger agreement. According to the agreement, ecom will become a wholly owned subsidiary…
SANTA ANA, CA–The 11th Annual Call Center & CRM Solutions Conference & Exposition, taking place in Dallas January 22-25, will have a former U.S. senator and presidential candidate as its keynote speaker. According to Advanstar Communications, producer of the event,…
Every year at this time when we compose our Christmas letter to send to family and friends far away, we marvel at all that’s happened in the past twelve months — a new baby, a new book, many firsts for…
ANDOVER, MA–What is being billed as “the largest CRM event in the world” will take place at McCormick Place in Chicago February 13th through the 15th, 2001. DCI, a producer of information technology conferences, trade shows and expositions, is hosting…
BALTIMORE & TORONTO–SITEL Corporation, a contact center firm supporting CRM solutions, says they are opening two new contact centers to further their North American expansion, in Montreal, Quebec and St. Catharines, Ontario. They’re expected to open in January 2001 and…
PRINCETON, NJ–Thanks to competition and deregulation, energy companies are increasingly using electronic billing as a way to attract and hold on to customers. According to a white paper published by Montgomery Research, Ronald W. Averett, president and COO of Princeton…
ARLINGTON, VA–Applied Predictive Technologies (APT), a provider of adaptive Customer Relationship Management (CRM) marketing optimization software platforms for online and brick-and-mortar businesses, has launched its Adaptive Marketing Suite v1.0. The company says this is a first-of-its-kind product suite that leverages…