CHICAGO–If you’re seeking to invest in CRM software in the new year, a recently completed study says you should look at the vendor’s ability to integrate customer service applications across multiple communication channels and customer touch points. Doculabs, an independent…
BALTIMORE & MUMBAI, INDIA–SITEL Corporation, a contact center firm supporting CRM solutions, and Tata International, part of India’s Tata Group say they have completed their 50/50 joint venture that was announced in September 2000. The agreement was subject to corporate…
LOS ANGELES–Cleartop, a company that offers an online customer communications solution for small to mid-sized businesses, has announced partnerships with small business service providers GotMarketing.com, NetLedger, Rackspace and TeleBright. Cleartop says the partnerships will give their customers access to “best…
SAN JOSE, CA–As more companies set up Web-enabled systems to interact with their customers, CRM services have become more important. This, according to Dataquest Inc., a division of the Gartner Group. Dataquest sees the CRM services market reaching $19.9 billion…
LEXINGTON, MA–Nextera Enterprises Inc., a management consulting firm, unveiled a Customer Relationship Management (CRM) initiative they say will “integrate its deep competencies in market and channel strategy and human capital management with cutting-edge technology solutions to address the business world’s…
GOLDEN, CO– Invensys CRM, a provider of customer relationship management solutions, has announced the release of an enhanced suite of CRM applications they say will help business-to-business enterprises shorten the sales cycle and maximize results. The company says the integrated…
TORONTO, CANADA & CHICAGO, IL–Delano Technology Corporation, a provider of interaction-based CRM solutions, and Braun Consulting, Inc., a professional services firm offering customer-focused business solutions, have announced an alliance to jointly deliver customer intelligence solutions. Braun says it will also…
PALO ALTO, CA–The Age of CRM is upon us and an upcoming webcast supposedly will help companies understand the challenges they face in order to be successful. Georges Tsitos, the Managing Director of LaserCom, will discuss three challenges organizations must…
CAMBRIDGE, MA–Torrent Systems, Inc., a provider of enterprise Analytic Customer Relationship Management (CRM) solutions, today unveiled WebHouse for Orchestrate. The company says it is the first enterprise CRM solution that transforms and analyzes massive volumes of clickstream, demographic, and transactional…
ORLANDO, FL–Aspire Solutions, LLC, an application service provider (ASP) of business application software, has announced an agreement with Firstwave Technologies, Inc., a provider of eCRM solutions. Aspire says this will enable them to offer Firstwave’s eCRM suite to growing businesses…