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CRM - Research

Technology research on Customer Relationship Management (CRM) and sales force automation software and solutions.

8 CRM Trends and Predictions

February 7, 2017

The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.

Startup Spotlight: Nylas' Platform for Email Apps

October 26, 2016

Nylas offers developers a way to extend the capabilities of email and collaboration without using the IMAP protocol.

DevOps Gives CRM a Boost for Service Organization

October 4, 2016

DevOps helped the 82nd Airborne Division Association get its CRM initiative off the ground.

On Way to Omni-Channel, Retailers Try Beacons and More

September 7, 2016

Location-based technologies, mobility and targeted marketing are part of retailers' efforts to become an omni-channel enterprise.

Sales Enablement Software Buying Guide

August 18, 2016

Evaluating sales enablement software? This buying guide has all you need to know.