Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.
8 CRM Trends and PredictionsFebruary 7, 2017
The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.
13 ERP Predictions for 2017February 2, 2017
Experts say the cloud and IoT will be very important this year.
Buying Guide for Call Center SoftwareJanuary 19, 2017
Enterprises selecting call center software have a huge array of options. These are some of the best.
What is Odoo Open Source ERP?December 21, 2016
Odoo’s open source application offerings range beyond ERP to include such features as CRM, website building, eCommerce and BI.
Top 10 Best BPM Software ProductsDecember 13, 2016
These are among the best business process management software options available.
6 Call Center Best PracticesNovember 22, 2016
Having the right technology and procedures in place can help contact centers improve productivity and customer engagement.
Where Is AI Headed in the Enterprise?November 8, 2016
Software vendors including Google, Microsoft and Salesforce are incorporating artificial intelligence in their products. How will companies …
How BPM Improves Information GovernanceNovember 3, 2016
A flood of data and need for robust information governance could help make business process management (BPM) a must-have enterprise …
8 Open Source BPM Software OptionsOctober 27, 2016
Startup Spotlight: Nylas' Platform for Email AppsOctober 26, 2016
Nylas offers developers a way to extend the capabilities of email and collaboration without using the IMAP protocol.
5 Ways to Use Virtual Reality in the EnterpriseOctober 21, 2016
Employee training, recruitment and onboarding are among the ways enterprises are using virtual reality.
Google Puts AI at Center of Rebranded G Suite Productivity AppsOctober 19, 2016
Artificial intelligence is central to Google's cloud productivity apps, recently rebranded as G Suite. Likewise, Microsoft is infusing …
Analytics for ITSM: 5 Ways to Improve IT Service DeliveryOctober 17, 2016
Analytics can help IT organizations improve and enhance their IT service management (ITSM) processes and put a smile on end users' faces.
Is Data Governance the CDO's Responsibility?October 14, 2016
Chief data officers and other experts offered differing viewpoints on the CDO's relationship to data governance at a recent CDO event.
Is a Container Database Right for Your Organization?October 10, 2016
Container database benefits include improved performance, lower infrastructure costs and reduced VM sprawl.
5 Tips for Getting Started with Advanced AnalyticsOctober 6, 2016
Few companies are using advanced analytics, despite experts' bullish outlook on its potential as a business game changer. How can you get …
DevOps Gives CRM a Boost for Service OrganizationOctober 4, 2016
DevOps helped the 82nd Airborne Division Association get its CRM initiative off the ground.
Why You Need Manufacturing ERP SoftwareSeptember 30, 2016
Manufacturing ERP software offers features such as supply chain management, lean and mixed mode manufacturing, and advanced planning and …
Do You Need Master Data Management?September 22, 2016
Identifying and defining your data is the first step to determining whether you need master data management.
7 Solutions to Boost CRM PerformanceSeptember 14, 2016