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Research

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.

6 Call Center Best Practices

November 22, 2016

Having the right technology and procedures in place can help contact centers improve productivity and customer engagement.

Where Is AI Headed in the Enterprise?

November 8, 2016

Software vendors including Google, Microsoft and Salesforce are incorporating artificial intelligence in their products. How will companies …

How BPM Improves Information Governance

November 3, 2016

A flood of data and need for robust information governance could help make business process management (BPM) a must-have enterprise …

8 Open Source BPM Software Options

October 27, 2016

Startup Spotlight: Nylas' Platform for Email Apps

October 26, 2016

Nylas offers developers a way to extend the capabilities of email and collaboration without using the IMAP protocol.

5 Ways to Use Virtual Reality in the Enterprise

October 21, 2016

Employee training, recruitment and onboarding are among the ways enterprises are using virtual reality.

Google Puts AI at Center of Rebranded G Suite Productivity Apps

October 19, 2016

Artificial intelligence is central to Google's cloud productivity apps, recently rebranded as G Suite. Likewise, Microsoft is infusing …

Analytics for ITSM: 5 Ways to Improve IT Service Delivery

October 17, 2016

Analytics can help IT organizations improve and enhance their IT service management (ITSM) processes and put a smile on end users' faces.

Is Data Governance the CDO's Responsibility?

October 14, 2016

Chief data officers and other experts offered differing viewpoints on the CDO's relationship to data governance at a recent CDO event.

Is a Container Database Right for Your Organization?

October 10, 2016

Container database benefits include improved performance, lower infrastructure costs and reduced VM sprawl.

5 Tips for Getting Started with Advanced Analytics

October 6, 2016

Few companies are using advanced analytics, despite experts' bullish outlook on its potential as a business game changer. How can you get …

DevOps Gives CRM a Boost for Service Organization

October 4, 2016

DevOps helped the 82nd Airborne Division Association get its CRM initiative off the ground.

Why You Need Manufacturing ERP Software

September 30, 2016

Manufacturing ERP software offers features such as supply chain management, lean and mixed mode manufacturing, and advanced planning and …

Do You Need Master Data Management?

September 22, 2016

Identifying and defining your data is the first step to determining whether you need master data management.

7 Solutions to Boost CRM Performance

September 14, 2016

Evolving Beyond Traditional Data Governance

September 13, 2016

Traditional data governance is evolving into a more holistic information governance approach.

Startup Spotlight: MemSQL's Database Platform for Real-time Analytics

September 9, 2016

MemSQL's database platform for real-time analytics has earned it a spot on not one, but two, of Gartner's Magic Quadrants.

On Way to Omni-Channel, Retailers Try Beacons and More

September 7, 2016

Location-based technologies, mobility and targeted marketing are part of retailers' efforts to become an omni-channel enterprise.

DevOps, Digital Transformation Go Together

September 2, 2016

DevOps is a big part of digital transformation strategies for some companies, research finds.

How to Avoid Application Chaos

September 1, 2016

Thanks to digital transformation, many companies are dealing with an explosion of apps. These tips can help you cope.