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Research

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.

Cloud Analytics a Winner for SAS

October 24, 2014

Its cloud analytics business is booming, revealed SAS this week, also announcing increased support for Hadoop and strategies for addressing the data science skills gap.

Startup Spotlight: Attentive.ly Puts Social to Work

October 23, 2014

With its roots in helping nonprofits leverage social media, Attentive.ly helps companies identify and deepen relationships with their top "influencers."

Cloud ERP Acceptance on Upswing

October 21, 2014

While ERP has been moving more slowly to the cloud than other enterprise apps, recent research shows a growing number of companies plan to use cloud for future ERP deployments.

Process Automation a Key to Business Value

October 17, 2014

IT professionals say expanding process automation throughout an organization yields clear business benefits.

Analytics ROI Is Strong, and Getting Stronger

October 15, 2014

Nucleus Research found that organizations get an average ROI of $13.01 for every dollar they spend on analytics applications, up from $10.66 in 2011.

Business Intelligence 103: The Future Lies Ahead

October 14, 2014

Emerging technologies like dynamic data visualization promise to change business intelligence for the better.

5 Tips for Buying Big Data Tools

October 10, 2014

Shopping for Big Data tools can be confusing, thanks to a huge list of available products. Start by outlining Big Data goals and go from there, advise the experts.

Big Data Analytics Needs a Code of Ethics

October 8, 2014

With Big Data analytics offering the ability to create highly detailed consumer profiles, experts say companies must consider the ethical ramifications of how they use data.

CRM Integration More Important than a Pretty Interface

October 3, 2014

CRM vendors are striving to improve their software's user interface. But are they neglecting data integration?

Get Ready for (Another) Microsoft Audit

October 1, 2014

Microsoft wants to audit your enterprise software? Don't panic. These tips will steer you through the audit process and help you negotiate a favorable settlement.

Digital Marketers Focus on Integration: Teradata Survey

September 30, 2014

Enterprise marketers are evaluating technology with integration in mind, according to new research from Teradata.

12 Open Source CRM Options

September 29, 2014

CRM isn't just limited to products from giants like Microsoft and Salesforce.com. There are a surprising number of open source options as well.

A 'Data First' Approach, in 3 Phases

September 24, 2014

A Data First approach helps organizations properly assess, improve and sustain data quality in order to deliver expected business benefits and ROI.

Data Visualization: Old Practice, New Value

September 23, 2014

While visualization tools can help organizations get new value from their data, there are some caveats.

IT Service Management No Longer Just an 'IT Thing'

September 22, 2014

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.

Data Discovery Is Changing Business Intelligence

September 18, 2014

Traditional business intelligence vendors are tweaking their software to facilitate easier data discovery. Both user demand and upstart competitors are driving the shift.

5 Ways Data Warehousing Is Changing

September 17, 2014

As the nature of enterprise data changes, data warehouses must change too.

App Integration Underpins Customer Engagement

September 16, 2014

CRM tools won't improve customer engagement if they are not integrated with legacy systems like ERP. Fortunately, application integration is far easier than it used to be.

Mobile CRM Buying Guide

September 12, 2014

Those who haven't already purchased mobile CRM software will likely do so soon. This expert advice will help mobile CRM buyers get the best solution for their needs.

CRM Is Getting More (Gasp) Usable

September 11, 2014

CRM is one area in which companies seem to realize the importance of user adoption.