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Research

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.

Mobile CRM Buying Guide

September 12, 2014

Those who haven't already purchased mobile CRM software will likely do so soon. This expert advice will help mobile CRM buyers get the best solution for their needs.

CRM Is Getting More (Gasp) Usable

September 11, 2014

CRM is one area in which companies seem to realize the importance of user adoption.

Enterprise Software Leads IT Spending Growth

September 10, 2014

Software leads spending growth in Gartner's latest Worldwide IT Spending Forecast, coming in ahead of IT services, devices, data center systems and telecom.

Forget Omni-channel; Retailers Move to Unified Commerce Model

September 9, 2014

Retailers are tweaking their supply chains to deliver customer-based pricing, enhanced product availability and other features of a unified commerce strategy.

SharePoint Updates Ease Move to Cloud

September 4, 2014

SharePoint 2013 Service Pack 1's new features are worth a look if you have any plans on integrating with Microsoft's cloud offerings.

Startup Spotlight: BitYota's Data Warehouse-as-a-Service

September 2, 2014

BitYota, a company founded by Yahoo alumni, isn't just offering traditional data warehouse technology in the cloud.

Leverage Metadata for Document Management

August 29, 2014

Managing data assets based on their metadata attributes simplifies saving, organizing, securing, searching, processing and archiving documents.

Is SAP's HANA Gaining Traction with Platform Approach?

August 28, 2014

Unlike its competitors, SAP has a platform vision for HANA, its in-memory database management system. But do its customers share the vision?

8 Suggestions for Mobile CRM Success

August 25, 2014

Mobile CRM is a key tool for sales reps and other customer-facing employees, so it's important to get it right. These tips from experts will help.

Put Data Quality in Motion with Passive Data Governance

August 21, 2014

A passive data governance strategy is a great way to ensure data quality and relevance. Michael Collins from BackOffice Associates explains how to make this strategy work.

Business Intelligence 102: It's Come a Long Way, Baby

August 20, 2014

Business intelligence has come a long way, baby. Among other advancements, BI can be used to create dashboards with information about critical success factors or key metrics.

Chief Data Officers Put 'Strategy' in Data Strategy

August 19, 2014

The chief data officer (CDO) is one of the hottest C-level roles out there, thanks to the growing awareness that data is an asset that can be used to gain competitive advantage.

3 Ways IT Teams Can Help Businesses Using Automation

August 18, 2014

Automating 'request-and-fulfill' services is one of three key areas in which IT teams can streamline business processes by extending service management capabilities.

Review: Xamarin.Forms for Mobile App Development

August 14, 2014

Xamarin.Forms can help organizations deal with cross-platform mobile application development issues and scarce development resources, opines reviewer Paul Ferrill.

Enterprise Social Software: How to Keep Employees Using It

August 12, 2014

For enterprise social initiatives to be successful, organizations must ensure employees keep using software after the initial adoption phase.

Our Relationship with Mobile Apps: It’s Complicated

August 11, 2014

When it comes to engaging mobile users, apps are not the only option.

5 Ways to Get People to Use Enterprise Social Software

August 8, 2014

Companies are spending more on enterprise social software, but that doesn't mean employees will use it. What can companies do to boost adoption and improve their ROI?

8 Keys to Enterprise App Store Success

August 6, 2014

Want to launch an enterprise app store, but not sure where to begin? Experts offer advice that will help.

Startup Spotlight: Clari's Sales Productivity Software

August 5, 2014

Clari founder and CEO Andy Byrne, no 20-something entrepreneur, says his experience has helped him make the company’s sales productivity software a success.

Mobile App vs. Paper: No Contest

August 4, 2014

Many enterprises still use pen and paper for mobile processes, because paper is so cheap. But not using mobile applications can cost more than they realize.