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Research

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.

7 Significant ERP Trends

August 31, 2015

The cloud, analytics, better reporting and implementation simplicity are among trends impacting ERP implementations.

Enterprise App Stores Continue to Evolve

August 27, 2015

Enterprise app stores – especially ones companies create themselves -- are a central part of effective BYOA programs.

4 Tips for Successful BYOA Governance

August 26, 2015

Bring your own app, or BYOA, is a boon for worker productivity – but often a bane for IT organizations. Effective governance is the …

BPM and CRM Better Together

August 24, 2015

Integrating BPM and CRM can help companies make customer-facing processes more efficient and gain added insight about their customers.

Streamlining Your Email Inbox with Service Management

August 19, 2015

Service management helped AAA Allied Group replace email with automated workflows. IT enjoys enhanced visibility into business processes, …

5 Best Practices for Fast Data

August 18, 2015

Big Data is so 2012. Fast Data is the latest data processing and analytics trend. Best practices are beginning to emerge, based on early use …

Humana Using Analytics to Improve Health Outcomes

August 14, 2015

Health insurer Humana is getting good results by making analytics the foundation of its clinical operations.

What Will UI of the Future Look Like?

August 13, 2015

From Google’s conductive clothes and radar interaction sensor, to reality augmentation glasses from Microsoft and digital tables from …

Startup Spotlight: TinderBox's Sales Productivity Software

August 12, 2015

TinderBox does not want to be just another sales point solution. Its software addresses three stages of the sales process: pitch, propose …

ERP Under Attack at Black Hat [VIDEO]

August 11, 2015

Onapsis CTO details risks of legacy protocols and complexity in enterprise applications like SAP's ERP.

Getting Good BI Without a Single Version of the Truth

August 10, 2015

A single version of the truth has long been a business intelligence goal. But should it be?

Are Enterprise Apps Ready for Windows 10?

August 6, 2015

Preparing enterprise apps for Windows 10 should be no big deal for most IT organizations, experts say.

How to Develop Enterprise Mobile Apps that Matter

August 4, 2015

Mobile apps can be quite costly to develop, so enterprises must make sure they provide apps that make a real impact on the business.

6 Lessons from IoT Ninjas

August 3, 2015

Early adopters are experiencing Internet of Things successes – and learning hard lessons. Their hits and misses can help companies …

Analyzing Archived Data Yields Big Returns

July 28, 2015

Analyzing archived data is critical to driving added revenue, says IDC. So why aren't more companies doing it?

5 Tips for Successful SaaS Releases

July 27, 2015

Having a release strategy is a non-trivial and rarely discussed issue in SaaS, says Gainsight CEO Nick Mehta, who offers five tips for …

3 Limits of NoSQL Data Processing

July 23, 2015

Limitations in NoSQL databases mean they are more appropriate for some use cases than others.

CRM Evaluations Not Thorough Enough?

July 21, 2015

A handful of CRM vendors dominate the market, so many CRM buyers conduct few product demonstrations before buying.

Big Data Analytics Goes Hollywood

July 17, 2015

Big Data analytics are ready for a close-up at companies involved in the movie business.

Is Cloud Causing IT Spending Shift?

July 16, 2015

Investment in cloud apps is impacting overall IT spending, finds Computer Economics, which means organizations should tweak IT staffing and …