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Research

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.

Enterprise Apps Predictions for 2018

What's in store for 2018? Vendors provide their outlook for the year ahead.

BI Predictions for 2017

Self-service, cloud computing, freemium tools and better data management will be key factors in the BI market this year.

8 CRM Trends and Predictions

The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.

13 ERP Predictions for 2017

Experts say the cloud and IoT will be very important this year.

Buying Guide for Call Center Software

Enterprises selecting call center software have a huge array of options. These are some of the best.

What is Odoo Open Source ERP?

Odoo’s open source application offerings range beyond ERP to include such features as CRM, website building, eCommerce and BI.

Top 10 Best BPM Software Products

These are among the best business process management software options available.

6 Call Center Best Practices

Having the right technology and procedures in place can help contact centers improve productivity and customer engagement.

Where Is AI Headed in the Enterprise?

Software vendors including Google, Microsoft and Salesforce are incorporating artificial intelligence in their products. How will companies …

How BPM Improves Information Governance

A flood of data and need for robust information governance could help make business process management (BPM) a must-have enterprise …

8 Open Source BPM Software Options

Startup Spotlight: Nylas' Platform for Email Apps

Nylas offers developers a way to extend the capabilities of email and collaboration without using the IMAP protocol.

5 Ways to Use Virtual Reality in the Enterprise

Employee training, recruitment and onboarding are among the ways enterprises are using virtual reality.

Google Puts AI at Center of Rebranded G Suite Productivity Apps

Artificial intelligence is central to Google's cloud productivity apps, recently rebranded as G Suite. Likewise, Microsoft is infusing …

Analytics for ITSM: 5 Ways to Improve IT Service Delivery

Analytics can help IT organizations improve and enhance their IT service management (ITSM) processes and put a smile on end users' faces.

Is Data Governance the CDO's Responsibility?

Chief data officers and other experts offered differing viewpoints on the CDO's relationship to data governance at a recent CDO event.

Is a Container Database Right for Your Organization?

Container database benefits include improved performance, lower infrastructure costs and reduced VM sprawl.

5 Tips for Getting Started with Advanced Analytics

Few companies are using advanced analytics, despite experts' bullish outlook on its potential as a business game changer. How can you get …

DevOps Gives CRM a Boost for Service Organization

DevOps helped the 82nd Airborne Division Association get its CRM initiative off the ground.

Why You Need Manufacturing ERP Software

Manufacturing ERP software offers features such as supply chain management, lean and mixed mode manufacturing, and advanced planning and …