How to Buy Social Customer Service SoftwareApril 16, 2014
As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.
Review: Microsoft Dynamics CRM 2013April 11, 2014
Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.
Startup Spotlight: InsightSquared's Data AnalyticsApril 8, 2014
InsightSquared is experiencing triple-digit annual growth, thanks to its SaaS applications designed to make data analytics more accessible to business managers.
5 ERP Blunders and How to Avoid ThemApril 1, 2014
Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.
5 Data Discovery PitfallsMarch 28, 2014
While data visualization is high on business intelligence wish lists, evaluating data discovery tools can be tricky. Organizations should consider these five key points.
IBM’s Watson Will Change Your Data Analytics – but How?March 25, 2014
IBM is focusing on real-world use cases for its Watson technology. Enterprises are sure to follow. Where are some logical areas to put Watson to work?
Big Data Analytics: What Can You Learn from High Achievers?March 21, 2014
Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.
6 Big Business Intelligence MistakesMarch 17, 2014
Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.
Analytics, Business Intelligence Are Converging, not MergingMarch 14, 2014
Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.
Measuring Mobile ROI: Tricky, but NecessaryMarch 10, 2014
Companies categorized as mobile trendsetters are more likely than average peers to use formal, technology-enabled processes to measure mobile ROI, according to new research.
How to Build a Data Assessment Business CaseMarch 6, 2014
Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.
How to Control Email Before It Controls YouMarch 4, 2014
A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.
Open Source Vendors Blaze a Trail in Advanced AnalyticsFebruary 28, 2014
Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.
Geographic Information Systems Buying GuideFebruary 27, 2014
As business cases for geographic information systems continue to emerge, more vendors are offering GIS software. Our buying guide is a good place to start.
Startup Spotlight: Mobile Marketer KahunaFebruary 26, 2014
Armed with $11 million in new funding from Sequoia Capital, Mountain View, Calif.-based startup Kahuna introduced two new mobile marketing tools and a new partnership.
8 Common CRM Mistakes, and How to Avoid ThemFebruary 20, 2014
Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?
How Qualitative Research Can Improve Your Business AnalyticsFebruary 18, 2014
While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.
Business Intelligence One of Fastest-Growing Enterprise Mobile AppsFebruary 16, 2014
Good Technology tracked strong growth in enterprise mobile app adoption in Q4 of 2013, with interest especially strong for custom applications.
Domo and the Demand for Democratic BIFebruary 13, 2014
Founder Josh James' track record doesn't hurt, but growing demand for more democratic business intelligence is behind the big bucks going to startup Domo.
Geographic Information Systems: Mapping out Enterprise ImpactFebruary 10, 2014
Companies like General Motors are incorporating GIS systems into enterprise applications like CRM and business intelligence to improve decision making.