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Research

Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications.

How to Buy Social Customer Service Software

April 16, 2014

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

Review: Microsoft Dynamics CRM 2013

April 11, 2014

Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

Startup Spotlight: InsightSquared's Data Analytics

April 8, 2014

InsightSquared is experiencing triple-digit annual growth, thanks to its SaaS applications designed to make data analytics more accessible to business managers.

5 ERP Blunders and How to Avoid Them

April 1, 2014

Don't sabotage your ERP implementation even before you begin. Avoid these five mistakes that can wreck ERP projects.

5 Data Discovery Pitfalls

March 28, 2014

While data visualization is high on business intelligence wish lists, evaluating data discovery tools can be tricky. Organizations should consider these five key points.

IBM’s Watson Will Change Your Data Analytics – but How?

March 25, 2014

IBM is focusing on real-world use cases for its Watson technology. Enterprises are sure to follow. Where are some logical areas to put Watson to work?

Big Data Analytics: What Can You Learn from High Achievers?

March 21, 2014

Retailers experiencing success with their Big Data analytics initiatives differ from their lower-performing peers in several key respects, finds IDC Retail Insights.

6 Big Business Intelligence Mistakes

March 17, 2014

Want a successful business intelligence implementation? Then make sure to avoid these six big BI mistakes.

Analytics, Business Intelligence Are Converging, not Merging

March 14, 2014

Increasing enterprise adoption of analytics will not cancel out a need for more traditional business intelligence, say Gartner analysts.

Measuring Mobile ROI: Tricky, but Necessary

March 10, 2014

Companies categorized as mobile trendsetters are more likely than average peers to use formal, technology-enabled processes to measure mobile ROI, according to new research.

How to Build a Data Assessment Business Case

March 6, 2014

Performing a master data assessment can reveal data issues that create hassles and unnecessary costs for your company, says Michael Collins of BackOffice Associates.

How to Control Email Before It Controls You

March 4, 2014

A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.

Open Source Vendors Blaze a Trail in Advanced Analytics

February 28, 2014

Gartner gives high marks to open source vendors in its new Magic Quadrant for Advanced Analytics.

Geographic Information Systems Buying Guide

February 27, 2014

As business cases for geographic information systems continue to emerge, more vendors are offering GIS software. Our buying guide is a good place to start.

Startup Spotlight: Mobile Marketer Kahuna

February 26, 2014

Armed with $11 million in new funding from Sequoia Capital, Mountain View, Calif.-based startup Kahuna introduced two new mobile marketing tools and a new partnership.

8 Common CRM Mistakes, and How to Avoid Them

February 20, 2014

Enterprises spend big bucks on CRM software, so they want to derive maximum value from it. Why do they keep making the same mistakes when purchasing and implementing CRM?

How Qualitative Research Can Improve Your Business Analytics

February 18, 2014

While qualitative analytics is more popular in academia than in business, it can help enterprises improve their more traditional quantitative analytics.

Business Intelligence One of Fastest-Growing Enterprise Mobile Apps

February 16, 2014

Good Technology tracked strong growth in enterprise mobile app adoption in Q4 of 2013, with interest especially strong for custom applications.

Domo and the Demand for Democratic BI

February 13, 2014

Founder Josh James' track record doesn't hurt, but growing demand for more democratic business intelligence is behind the big bucks going to startup Domo.

Geographic Information Systems: Mapping out Enterprise Impact

February 10, 2014

Companies like General Motors are incorporating GIS systems into enterprise applications like CRM and business intelligence to improve decision making.