Research: March 2011

CRM, Data Quality and the Cloud

March 28, 2011

With most data, you expect a unique key and an unambiguous match. But what do you do when you don't have a key to match on, as can happen in the cloud?

Social Business Intelligence - What Is It, and Do You Need It?

March 22, 2011

Social business intelligence combines social media and analytics to give you important business insights — assuming you have the infrastructure to handle all that social data.

Top Ten Mobile CRM Apps

March 17, 2011

What could be more important to a sales force than mobility? Here are 10 mobile CRM apps for sales people on the go.

Six Ways Business Intelligence Software Can Help Your Business

March 11, 2011

Jaspersoft CEO Brian Gentile reveals some not-so-obvious ways business intelligence software can improve business processes throughout the organization.

Marketing Automation Heats Up

March 8, 2011

With big names like IBM and Teradata buying in, the marketing automation market is getting noticed. So how can this technology transform your marketing efforts?

Salesforce.com CRM Spring 11 Release Reviewed

March 7, 2011

With new Chatter and Jigsaw integration, Salesforce.com has once again redefined online customer relationship management (CRM) with its Spring 11 release.

Mobile CRM Review: Sugar Mobile for iPhone

March 4, 2011

The latest version of Sugar 6 CRM software offers a new look, a simplified multitasking environment and a native iPhone application.

Apple's iPad Dominates Mobile Business Intelligence

March 1, 2011

Apple's iPad has taken the lead as the preferred platform for mobile business intelligence deployments, according to a new study.