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Social Media - Research

Technology research on Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions.

Startup Spotlight: Attentive.ly Puts Social to Work

October 23, 2014

With its roots in helping nonprofits leverage social media, Attentive.ly helps companies identify and deepen relationships with their top "influencers."

Enterprise Social Software: How to Keep Employees Using It

August 12, 2014

For enterprise social initiatives to be successful, organizations must ensure employees keep using software after the initial adoption phase.

5 Ways to Get People to Use Enterprise Social Software

August 8, 2014

Companies are spending more on enterprise social software, but that doesn't mean employees will use it. What can companies do to boost adoption and improve their ROI?

Enterprise Social Adoption Is Growing

June 6, 2014

While enterprise social networks do not have nearly as many users as Facebook or Twitter, experts say adoption is growing at a healthy clip.

3 Tips on Improving Customers' Mobile Experience

May 30, 2014

Companies must design apps with mobile functionality in mind or risk losing customers, according to Zimbra's Rob Howard.

How to Buy Social Customer Service Software

April 16, 2014

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

Review: Microsoft Dynamics CRM 2013

April 11, 2014

Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

How to Control Email Before It Controls You

March 4, 2014

A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.

Is SAP Jam Where Enterprise Social Is Headed?

February 7, 2014

The goal for SAP Jam enterprise social networking software is not just to boost collaboration but to make it easier for business people to find the right people, data and processes to do their jobs.

Yammer vs. Jive vs. Chatter: Social Software Reviews from Real Users

October 10, 2013

Buying social software can be confusing. Read what real users are saying about Chatter, SharePoint, Jive and Yammer.