Social Media - Research
Enterprise Social Software: How to Keep Employees Using ItAugust 12, 2014
For enterprise social initiatives to be successful, organizations must ensure employees keep using software after the initial adoption phase.
5 Ways to Get People to Use Enterprise Social SoftwareAugust 8, 2014
Companies are spending more on enterprise social software, but that doesn't mean employees will use it. What can companies do to boost adoption and improve their ROI?
Enterprise Social Adoption Is GrowingJune 6, 2014
While enterprise social networks do not have nearly as many users as Facebook or Twitter, experts say adoption is growing at a healthy clip.
3 Tips on Improving Customers' Mobile ExperienceMay 30, 2014
Companies must design apps with mobile functionality in mind or risk losing customers, according to Zimbra's Rob Howard.
How to Buy Social Customer Service SoftwareApril 16, 2014
As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.
Review: Microsoft Dynamics CRM 2013April 11, 2014
Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.
How to Control Email Before It Controls YouMarch 4, 2014
A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.
Is SAP Jam Where Enterprise Social Is Headed?February 7, 2014
The goal for SAP Jam enterprise social networking software is not just to boost collaboration but to make it easier for business people to find the right people, data and processes to do their jobs.
Yammer vs. Jive vs. Chatter: Social Software Reviews from Real UsersOctober 10, 2013
Buying social software can be confusing. Read what real users are saying about Chatter, SharePoint, Jive and Yammer.
9 Social CRM Companies to WatchJuly 10, 2013
Experts say large CRM companies will continue to acquire or integrate social CRM solutions into their platforms. Here are nine startups providing such solutions.
10 Great Gamified Sites and AppsJuly 1, 2013
A coauthor of Business Gamification for Dummies offers examples of 10 websites and apps that successfully utilize gamification to foster closer relationships with customers.