How do you get salespeople to use sales force automation (SFA) software? “Make it easier to use the application than to not use it,” according to Tim Rochford of Salesnet, a Boston-based SFA ASP, said. Salesnet sees instant messaging (IM)…
Siebel continues to be the leader in customer relationship management (CRM) software. But like the industry itself, its revenue is slipping. According to Gartner, a Stamford, Conn.-based research firm, the CRM industry suffered through a second year of declining new…
In a move that may prove to be a harbinger of the future of software-as-a-service, Web-based ASPs Atomz and WebSideStory today announced an alliance to focus on integrating Web site search, content management and Web analytics. “It’s the shape if…
NetLedger Inc., an ASP that offers Web-based customer relationship management (CRM) and enterprise resource planning (ERP) applications, today announced that it has entered into a strategic partnership with Sydney-based service provider Net Return to offer NetSuite in Australia. “Net Return…
Looking to help online retailers better identify, track and target customers, WebSideStory Inc., a San Diego-based ASP that specializes in Web analytics, today announced the launch of HitBox Commerce v3. The new version is designed to provide more business intelligence…
In the Web-based sales force automation (SFA) and customer relationship management (CRM) market, Salesnet is the last of the big three to announce an offline version. Salesforce.com announced its offline product more than a year ago and Upshot officially unveiled…
ASP customers are happy and likely to continue using application outsourcing services, according to a report released today by the Information Technology Association of America (ITAA), an Arlington, Va.-based trade group that serves the IT industry.
That sound you hear may be Web-based customer relationship management (CRM) services starting to unseat traditional client-service CRM applications. ASPs such as Salesforce.com, Upshot and Salesnet have trumpeted their success over software offered by Siebel, PeopleSoft and other enterprise independent…
If Web-based customer relationship management (CRM) service providers are small fish in a large, multi-billion dollar pond, they sure aren’t acting like it. Saying that it has removed the final objection enterprise customers might have to Net-native CRM services, UpShot…
Salesforce.com continues to hammer away at the enterprise market. Today the San Francisco-based ASP that specializes in customer relationship management (CRM) services announced several enhancements aimed at large global businesses — the exact market that traditional CRM vendors such as…
“The day in the sun is coming for ASPs,” predicts Greg Gianforte, CEO, chairman and founder of RightNow, an ASP that specializes in customer service and support. Gianforte has a unique view from which to make that pronouncement. Not only…
Looking to combine the reporting features of its software product with the convenience of its ASP version, NetIQ today announced the release of WebTrends Reporting Series 6.0. The new series encompasses WebTrends Reporting Center 6.0, which is a software-based product,…
Looking to out-Microsoft Microsoft when it comes to customer relationship management (CRM) software, Web-based CRM ASP Upshot today announced what it describes as the only hosted CRM service to offer integration with Microsoft Outlook e-mail software. “Microsoft has been touting…
Looking to bring end-to-end application integration to mid-size companies, NetLedger today announced NetSuite, a Web-based service designed to automate front-office and back-office functions. NetLedger, according to the company’s president Zach Nelson, defines mid-sizeas companies with 500 or fewer employees. The…
Upshot Corp., a Mountain View, Calif.-based provider of Web-based customer relationship management (CRM) services, yesterday announced Upshot Alerts, a feature designed to alert company sales reps and executives about critical changes in the status of a deal or account. The…
In a move that seems a bit of a departure given its recent aggressive push into the enterprise market, customer relationship management (CRM) ASP Salesforce.com will introduce on Monday Team Edition, a version of its popular Web-based service aimed at…
While Web native customer relationship management (CRM) ASPs start to swim up channel in hopes of reaching enterprise customers typically served by large independent software vendors (ISVs) such as SAP, PeopleSoft and Siebel, NetLedger is happy to shoot for midrange…
As Web-native customer relationship management (CRM) ASPs such as Salesforce.com start to take aim the enterprise, independent software vendor (ISV) SAP isn’t about to stand still. Today Walldorf, Germany-based SAP announced the launch of a new version of mySAP Customer…
Taking aim at the mid-size enterprise market currently controlled by Microsoft Great Plains, NetLedger Inc.today announced NetLedger Advanced Accounting. The San Mateo, Calif.-based maker of the Oracle Small Business Suite will market its new online accounting services to business with…
The bloom is off the customer relationship management (CRM) rose — at least a little bit — according to Forrester Research. In CRM’s Future: Humble Growth Through 2007, the Cambridge, Mass.-based research firm reports that while the CRM market will…
UpShot Corp., a Web-based customer relationship management (CRM) application provider, today announced that it has closed its latest round of financing with an additional $10 million. The company reports that it expects this funding to carry it to a cash-flow…
When it comes to customer relationship management (CRM) software, pureplay ASPs and telcos that butter their bread by providing an independent software vendor’s (ISV) application on a subscription basis hadn’t had much of an answer for the Web-native offerings of…
Given the taste of success Web-native ASPs in general and sales force automation (SFA) ASPs in particular have enjoyed in the last year, it’s no surprise that companies like Salesnet are hungry for a bigger piece of the pie. Like…
Many ASPs that sell Web-native applications have been around since the early days of the ASP industry. It looks like their patience — and software architecture — is finally paying off. Spending on Web-native ASP services in the U.S. is…
For customer relationship management (CRM) software to be effective, salespeople have to use it. Sounds simple enough. However, when it comes to CRM software there has been “a lack of customer satisfaction,” said Keith Raffel, chairman and founder of Upshot…
It can be a complex world when mobile devices need to access enterprise-based customer relationship management (CRM) applications. However, gaining fast access to the most up-to-date data may wind up being as easy as sending an email. That’s the goal…
ManagedOps, a Bedford, N.H.-based ASP wholesaler, announced today that it will offer its Managed Operations oursourcing service for Microsoft’s customer relationship management product, which was announced yesterday. Microsoft Customer Relationship Management will be available either late this year or early…