Company: Bell Mobility is a division of Bell Canada, itself part of BCE, Canada’s largest communications company. BCE saw revenue of C$21.7 billion in 2001 and has almost 44,000 employees. Bell Mobility, the wireless arm of Bell Canada, provides cellular,…
Viisage Technology , a Littleton, Mass., maker of face-recognition technology and identification systems, has tapped the former COO of Art Technology Group for its top jobs. Bernard Bailey take over as president and CEO next month. Chairman Denis Berube, has…
On the heels of closing its purchase of business-applications software company Navision, Microsoft gave a sneak peek at its much-t alked-about customer relationship management (CRM) software due for release later this year. Speaking at the Silicon Valley Speaker series in…
In a move to help it better span the globe with its online customer relationship management (CRM) service, Salesforce.com today announced that it has added French, Italian and Spanish language capabilities. The San Francisco-based company’s service is now available in…
Can a Web site be personalized for someone you don’t know anything about? Companies ask people like me to help them strategize personalization and email initiatives, but very few ask what kind of CRM they can do for the bulk…
Real-time customer service ASP LivePerson has acquired all the customer contracts of NewChannel, a rival firm that provided real-time customer acquisition campaigns. The Alley-based LivePerson said it paid less than $1 million for the assets, which it expects to help…
Denver-based extensible IM developer Jabber Inc. said it is partnering with Malibu, Calif.-based Virtual Personalities to offer automated customer-service platforms that both improve customer relationship management (CRM) and cut costs. Both companies will create a knowledge-based system for automated IM…
Based on the latest findings by Frost & Sullivan, collated through interviews with at least 250 interviewees comprising customer relationship management (CRM) vendors, their partners and CRM end-users across 13 countries in Asia (i.e. Australia, China, Hong Kong, India, Indonesia,…
Stating that the new era of integration has begun, Web services infrastructure software provider Cape Clear Software, today announced an agreement to provide Web Services-based integration with Salesforce.com’s customer relationship management (CRM) software. The goal of the agreement is to…
As LindowsOS continues to gain converts from Microsoft Windows, its San Diego-based founders are taking steps to make sure that its new customers don’t run away screaming at the first bug they encounter. To do that, Lindows.com Monday announced it…