Coming on the heels of its e-business on-demand deal with IBM, Onyx Software is about to point itself in a new direction based on something it calls Embedded CRM, which just so happens to be the same rearchitected software that’s…
NetLedger Inc., an ASP that offers Web-based customer relationship management (CRM) and enterprise resource planning (ERP) applications, today announced that it has entered into a strategic partnership with Sydney-based service provider Net Return to offer NetSuite in Australia. “Net Return…
This is the second in a series aimed at that frequently asked question: What should I measure for my online business? My last column covered e-commerce metrics. We heard from folks in the trenches about which stats are mission-critical and…
In March, mid-market enterprise ASP Surebridge teamed with Microsoft to launch CRM Online. Today, the Lexington, Mass.-based company reported its first customers for the hosted customer relationship management (CRM) software. Based on Microsoft’s anticipated CRM application, which launched in January,…
Art Technology Group will pay $9.7 million cash to buy out leases for suprlus office space in Cambridge, Mass., San Francisco and Toronto. The e-commerce software maker, which in recent years has cut back its staff and facilities, had $38.2…
Time for my annual birthday column. Last year at this time, I wrote a column about how peoples’ preferences change over time. Last year, my birthday was a time to reflect on how my needs and my desires changed with…
LivePerson Inc. , a New York-based ASP that offers real-time online customer service applications, yesterday announced that for the first quarter of 2003 revenue increased 38 percent to $2.5 million. The company also reported a 7 percent sequential increase versus…
Permission-based targeted e-mail is extremely useful in building relationships with customers. As a communicative medium and marketing channel, it can provide important information of great value to customer in an expedient fashion. Knowledge can be gained on the customer and,…
With the Federal Trade Commission (FTC) hosting a three-day “Spam Forum” beginning Wednesday, lawmakers are using the spam spotlight to grab their own political publicity. While the FTC plans to listen, the politicians are jockeying into position to tell Americans…
Customer service and support ASP RightNow Technologies today announced its 17th consecutive quarter of revenue growth. The Bozeman, Mont.-based service provider reported for the first quarter of 2003 a 7 percent increase over the fourth quarter in 2002 and 29…