With apologies to Stephen R. Covey. This is the third and last installment of a bizarre update of Stephen Covey’s “The Seven Habits of Highly Effective People,” a national bestseller and much-touted executive management tome of the past decade. In…
That sound you hear may be Web-based customer relationship management (CRM) services starting to unseat traditional client-service CRM applications. ASPs such as Salesforce.com, Upshot and Salesnet have trumpeted their success over software offered by Siebel, PeopleSoft and other enterprise independent…
A sound permission based e-mail strategy is not only a wise business decision, but also an integral component of marketing and customer care. Actually, as we look forward, it is but one piece of the puzzle to bring the enterprise…
There’s an interesting crossover between what’s traditionally known as “householding” and viral marketing techniques. Where they overlap is a barren zone of lost opportunity for many companies. Let’s look at a company doing it right and one that missed the…
Over the past four weeks, some better-known online news sites successfully deployed a strategy to drive down the average age of their users. The effort hinged on creating and delivering content targeted to younger Web users, those who typically avoid…
KnowledgeBase Solutions Inc., a provider of knowledge management software for customer self-help and support, today announced the availability of KnowledgeBase.net Version 3.0. According to Los Angeles-based KnowledgeBase, Canon U.S.A.’s Systems and Technical Support Division will be the first customer to…
BEA Systems Monday plans to unveil the latest version of its WebLogic Platform, which company representatives claim will help it vault “two generations of technology ahead” of the competition. The San Jose, Calif.-based software maker will draw the curtain on…
IBM enhanced its WebSphere Business Integration software portfolio Monday, adding the modeling and monitor assets of its Holosofx acquisition from last September to make it more attractive for the enterprise. Business integration software combines various functions — such as customer…
Looking to enhance the in-store customer shopping solutions of its mobile commerce initiative, Holtsville, NY-based Symbol Technologies Thursday acquired ImageWare Technologies’ software and assets. The two companies did not disclose the terms of the deal. Symbol specializes in the use…
With apologies to Stephen R. Covey. This is the second of a three-part installment of a bizarre update of Stephen Covey’s “The Seven Habits of Highly Effective People,” a national bestseller and much-touted executive management tome of the past decade.…