Research, articles, and tips on CRM, Business Intelligence, ERP, supply chain management, and other enterprise applications. - Archive for February 2013

In the Contact Center: Speech Analytics Software Buying Guide

Speech analytics software is seeing rapid growth in the call center, thanks to its ability to reveal customer insights. Here are five …

ERP 'Dichotomy': Cost Is up, but So Is Satisfaction

Panorama Consulting found many ERP projects exceed budgets and time frames and do not yield all of the expected benefits. So why are …

SaaS, Big Data and More: Speech Analytics in the Contact Center

Speech analytics has caught on in the contact center. It's likely to become even more popular, thanks to Big Data, SaaS and other trends.

Top 10 Mobile Business Intelligence Apps

Mobile BI moves the needle on productivity by giving people access to the data they need to do their jobs on their smartphones and tablets.

Want Better Analytics? Put Sentiment Analysis in Context

While sentiment analysis shows a great deal of promise for improving customer interactions, companies must use it in context with their …

Mobile BPM: 10 Vendors to Watch

Enterprises are beginning to enable mobile devices to handle more business processes. Here are 10 vendors to watch, as they roll out mobile …

CRM Is Most Wanted Mobile Enterprise App: Survey

Executives want customer relationship management (CRM) apps in the palm of their hands, according to an enterprise mobility study from ISD …

Microsoft Dynamics Gets More Pervasive BI in Latest Upgrade

Microsoft's latest upgrade of its Dynamics ERP software includes added business intelligence features and is designed to help companies …

Early on the Mobile BPM Curve

For mobile business process management (BPM) to be successful, experts say it will need to move beyond simple functionality like task …