IBM Acquires Varicent for Sales Data Analytics
IBM today announced that it is acquiring Toronto-based Varicent, a maker of incentive compensation and sales performance management (SPM)…
CRM
SAP Acquires Syclo for Mobile App Momentum
Sanjay Poonen, the head of SAP’s mobility division and president the Global Solutions division, took the stage during…
CDC Releases Pivotal CRM for iPad
Further proof today that the iPad has indeed changed the customer relationship management (CRM) market came as CDC Software announces…
inContact Refreshes Cloud Contact Center Software
inContact, a provider of cloud contact center software and contact center agent optimization tools, earlier this week announced…
SugarCRM Completes $33M Financing Round
SugarCRM has completed a $33 million equity and debt financing round, which was led by New Enterprise Associates…
Sonoma Partners Introduces Mobile Dynamics CRM App for iPad
Microsoft Dynamics CRM consultancy Sonoma Partners is introducing a Mobile Sales Kit application for the Apple iPad. According…
Aktana Launches New Name, New Sales Intelligence Software
Aktana, a startup that used to be called IncentAlign, is introducing new software designed to help field sales…
Knowledge Workers Find Sales Analytics Lacking
Just 19 percent of knowledge workers are “satisfied” or “very satisfied” with their current solution for sales force…
Review: Xobni for Outlook Makes CRM Intuitive, Fun
Finally, users can also make use of Xobni Cloud to synchronize their contact data with the free smartphone…
Web Chat, Speech Analytics Hottest Contact Center Technologies for 2012
Web chat and speech analytics are the two contact center technologies that will experience the highest growth rates…
BPM + CRM Yields Great Results for Insurer
Gary Kirkham doesn’t need to wait for a question to start talking about Pegasystems’ work with Farmers Insurance…
Axeda Integrates M2M Data with SAP CRM, ERP
Axeda Corporation, a provider of a cloud platform for running and managing machine-to-machine (M2M) transactions, through a partnership…
Infor Connects ERP with Salesforce.com CRM
Only a few months into its partnership with Salesforce.com, business software provider Infor has released Inforce Everywhere, an…
NetBase Adds New Capabilities to Social Media Monitoring Software
Monitoring social media is a key part of social CRM strategies – which means interest is high in…
Jive Targets Social CRM Market with Customer Service Solution
As Forrester Research analyst Kate Leggett pointed out in a recent Enterprise Apps Today article about social CRM,…
Why Taking Process-centric Approach to CRM Makes Sense
Business process management (BPM) used to be strictly a back-office affair. That’s no longer true. As with many…
Demand for CRM Developers on the Rise
According to International Data Corporation (IDC), the global CRM applications market for the first half of 2011 grew…
Backupify Offers ‘Snapshots,’ Piece of Mind for Salesforce.com Data
Cloud-based backup service provider Backupify has introduced Snapshot for Salesforce CRM, a one-time backup and download service for…
Salesforce.com Grows on Big Deals (And Small Ones Too)
The cloud is big business for Salesforce.com. Salesforce (NYSE:CRM) reported its fourth quarter and full fiscal 2012 results…
Visible Technologies Updates Enterprise Social CRM Platform, Adds Solution for SMBs
Visible Technologies, a provider of social media monitoring, analytics and engagement software and services, made two product announcements:…
Nimble Gets More Social With New Version of Contact Management Software
Social CRM provider Nimble has launched Nimble 2.0, the latest version of its contact management software. New features…
Pegasystems Updates CPM Software With Social, Mobile Features
Pegasystems, a provider of business process management (BPM) software, has enhanced its Customer Process Manager (CPM) customer service…
Social Adds New Twist to Customer Service, Support
Remember when shopping meant driving to the nearest store and buying the product on the shelf? Consumers may…
Microsoft Offers CRM on Any Device with Latest Dynamics Update
In the debate over whether to use native clients for mobile development or to use HTML5, Microsoft comes…
Salesforce.com Makes U-Turn on Analytics Pricing
In a dramatic show of both responsiveness and the power of social media, Salesforce.com earlier this week abandoned…
Cloud9 Wants to Take Spreadsheets Out of Sales Forecasting
CSO Insight’s 2011 Sales Management Optimization research study found that less than 50 percent of forecasted sales opportunities…
Salesforce.com Intros Social-Focused Help Desk App for SMBs
Aiming to empower small and medium businesses (SMBs) to deliver customer support in an increasingly social and mobile…
Infor Introduces Mobile Platform
When Enterprise Apps Today published its Eight CRM Predictions for 2012 a few weeks ago, the predictions were…
Enkata Updates Architecture for Big Data
Enkata, a provider of cloud-based customer experience analytics and workforce optimization solutions, is seeing the needs of its…
Former U.S. CIO Vivek Kundra Keeps Disrupting, at Salesforce.com
When Vivek Kundra resigned from his job as the first-ever federal CIO in June, he accepted a plum…
BPM Gets Out of the Back Office
EnterpriseAppsToday’s Ann All spoke with Stuart Chandler, vice president of the BPM Practice for Virtusa Corporation, an IT…
Zoho CRM Update Shows Social Influence
The latest release of Zoho’s flagship Customer Resource Management (CRM) product shows the impact of social networks on…
VC Funds Flowing to Social CRM Companies
The Wall Street Journal reported this week that the venture capital market has cooled considerably in the past…
Social CRM Provider Nimble Attracts Big-name Investors for Seed Round
A sure-fire way for a software company to earn a little media buzz is by attracting big-name investors.…
12 Helpful Salesforce Apps for 2012
EnterpriseAppsToday.com asked CRM managers and Salesforce.com experts what their favorite Saleforce apps were. Then we narrowed down the…
Eight CRM Predictions for 2012
CRM had a good year in 2011 with its highest revenues in many years. So what does the…
Oracle Earnings Disappoint Market, Ellison Unfazed
Oracle is continuing to grow both its software and its hardware business, though not quite as much as…
GlobalOne Goes Vertical with Cloud CRM Solutions for Financial Services
GlobalOne LLC, a company that provides consulting, systems integration and application development services, recently rolled out a solution…
IBM Snaps Up DemandTec for Cloud-Based Commerce Analytics
Seeking to beef up its Smarter Commerce initiative with cloud-based analytics, IBM Thursday moved to acquire San Mateo,…
CRM Going Social, Mobile
Social and mobile are two enterprise software trends that often get mentioned in the same breath – and…
Salesforce Makes Mobile Move
In a recent Enterprise Apps Today interview, Dresner Advisory Services founder and president Howard Dresners said cloud computing,…
Salesforce Launches Enterprise Social Marketing Cloud Suite
Salesforce.com (NYSE: CRM) is extending the social enterprise to marketing with the release of its Radian6 Social Marketing…
Ten Reasons to Combine CRM and BPM
Most, if not all, mid-to-large organizations have some form of customer relationship management (CRM) system. Many of these…
Salesforce.com Tumbles on Billings Concerns
Despite revenue and earnings per share (EPS) that came in well ahead of expectations, the share price of…
TenDigits Puts Microsoft Dynamics CRM on Android Smartphones and Tablets
TenDigits Software has announced availability of a version 5.0 of its MobileAccess mobility platform that provides all mobile…
Salesforce Buys Model Metrics for Social, Mobile Cloud
Salesforce.com (NYSE: CRM) is acquiring Model Metrics, a mobile and social cloud consulting services company. The cloud CRM…
Oracle CRM and Business Intelligence in Two Real-World Environments
Each year, Oracle opens its customer doors to the press at its annual Oracle OpenWorld event. Enterprise Apps…
SAP Unveils In-Memory Data Warehouse, Mobile Apps
SAP (NYSE: SAP) today unveiled a range of new solutions spanning business intelligence, in-memory analytics, data warehousing and…
The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More
Salesforce.com, Oracle, Microsoft, SAP and dozens of others are offering cloud CRM (customer relationship management) services. There are…
SAP Business One ERP Update Extends CRM for Small Businesses
SAP (NYSE: SAP) has unveiled version 8.82 of the SAP Business One ERP application, an on-premise and hosted…