What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers
The CRM (customer relationship management) market got a bit busier this month with the entry of Oracle’s long-awaited…
CRM
Microsoft Dynamics CRM Q4 2011 Service Update Released
Last spring, Microsoft announced that, beginning this fall, it would start to release updates for its Dynamics Customer…
Oracle Buys RightNow for Cloud Customer Service
Oracle (NASDAQ: ORCL) has announced plans to acquire cloud-based customer service provider RightNow Technologies (NASDAQ: RNOW) for $1.5…
NetSuite Updates OneWorld Cloud ERP
Cloud ERP vendor NetSuite has a new version its cloud-based enterprise resource planning (ERP) solution for global companies,…
13 Ways to Improve Your Supply Chain Management
Whether you are looking for help in choosing the right supply chain management solution or advice on how…
HTML5 Will Transform Mobile Business Intelligence and CRM
HTML has evolved considerably since it was first mapped out by Tim Berners-Lee more than 20 years ago.…
SAP Wrestles with ERP Complexity
SAP (NYSE: SAP) is the 800-pound gorilla in the enterprise resource planning (ERP) space, with a quarter of…
IBM Evolves from On Demand to SmartCloud
IBM (NYSE: IBM) is rolling out a new set of SmartCloud services and software, providing new opportunities for…
Cisco Touts Social CRM Call Center Success
In the year since Cisco Systems (NASDAQ: CSCO) added social CRM and analytics to its contact center software,…
An In-Depth Look at Oracle Fusion Applications
A year ago, Oracle (NASDAQ: CEO) Larry Ellison made a big splash at the 2010 Oracle OpenWorld about…
CRM Review: TenDigits Makes Microsoft Dynamics CRM Mobile
TenDigits MobileAccess is not your typical mobile CRM widget – it’s a mobile CRM platform built to serve…
Oracle Launches Cloud Platform for CRM, HR
Oracle (NASDAQ: ORCL) is now a cloud vendor. The Oracle Public Cloud was officially announced at OpenWorld, providing…
Oracle Adds Call Center, Marketing to CRM as Salesforce Rivalry Heats Up
Oracle (NASDAQ: ORCL) has unveiled new call center and marketing features for its cloud CRM service – just…
Oracle Speeds Up Business Intelligence, CRM and ERP
The 45,000 attendees at this week’s Oracle OpenWorld event in San Francisco were served up a program rich…
Social CRM, Office 365 Coming to Microsoft Dynamics CRM
The substance of Microsoft’s (NASDAQ: MSFT) next version of Dynamics CRM is still somewhat vague, but this much…
Vision Critical Unveils Customer Experience Management Platform
Technology and research firm Vision Critical has unveiled its Customer Experience Management (CEM) platform, designed to automate the…
Salesforce.com Winning Enterprise Software Deals: Analysts
Salesforce.com (NYSE: CRM) is “winning the hearts, minds (and wallets) of enterprise software buyers,” and not just in…
Salesforce Acquires Assistly for Customer Service
Salesforce.com (NYSE: CRM) announced late today that it has acquired Assistly, a cloud-based customer service help desk, in…
OpenERP Review: The Online CRM Module
One of the main benefits to using the open source OpenERP software is that while a full suite…
What is Odoo Open Source ERP?
Belgium-based Odoo made a name for itself under its previous name of OpenERP, with an open source ERP…
Six Helpful Customer Support Software Solutions
Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries…
Oracle CRM Buying Guide
It’s not quite the 57 varieties of Heinz or the 31 flavors of Baskin Robbins, but Oracle provides…
Salesforce.com Invests in ERP, Supply Chain
Partner announcements at this week’s Dreamforce conference show that cloud CRM leader Salesforce.com (NYSE: CRM) is keenly aware…
Salesforce Gets Social and Mobile
At its Dreamforce conference in San Francisco today, Salesforce.com (NYSE: CRM) unveiled a number new products and features,…
Salesforce Stays Strong Despite Global Turmoil
Salesforce.com (NYSE: CRM) late Thursday reported another strong quarter and said it sees no signs of a slowdown…
Microsoft, Oracle, Salesforce.com Dominate Sales Force Automation: Gartner
Smartphones and iPads are preferred devices for mobile sales forces, and software-as-a-service (SaaS) continues to play a dominant…
Few Companies Have Social CRM Strategy: Gartner
Few companies have a social CRM strategy or established metrics to measure its effect on hard business results.…
Oracle Boosts CRM Portfolio with InQuira Acquisition
Oracle (NASDAQ: ORCL) is set to boost its customer relationship management (CRM) and cross-channel customer support offerings with…
A Dozen Simple Ways to Improve Customer Relations
Research shows that it is less expensive and more profitable for businesses to retain existing customers than to…
SAP Sets Sights on Mobile Enterprise Apps
Building on last year’s acquisition of Sybase, SAP (NYSE: SAP) is increasing its focus on making its enterprise…
Is it Time to Add Google+ to Social CRM Tools?
Google’s (NASDAQ: GOOG) might has been clearly demonstrated recently, with its Google+ social network closing in on 20…
Small Business CRM Buying Guide
Our first two CRM buying guides covered the enterprise CRM and midrange CRM markets. This article will focus…
Midmarket CRM Buying Guide
Our Enterprise CRM Buyer’s Guide covered Oracle, SAP, Salesforce.com, SAP, Microsoft, RightNow, Pegasystems and Sword Ciboodle. While many…
Microsoft Plans New CRM, ERP Releases
Microsoft (NASDAQ: MSFT) released a few details at this week’s Worldwide Partner Conference of some upcoming CRM and…
Oracle Ratchets Up Cloud CRM Battle with CRM On Demand
Oracle (NASDAQ: ORCL) today unveiled the latest version of Oracle CRM On Demand, ratcheting up competition in a…
CRM Biggest Market for Software as a Service (SaaS)
In a new report, Gartner says worldwide software as a service (SaaS) revenue is expected to grow 21…
Twitter Acquires Social Media Analytics Company
Twitter has acquired social media analytics company BackType to help business users mine social media data for business…
Seven Ways to Reward Your Customers and Improve Your CRM
When it comes to customer relationship management (CRM), it truly is better to give than to receive. As…
Review: Nimble Social CRM and Contact Management
Social CRM is one of those new words that some label a buzzword while others look to find…
Oracle Acquires FatWire for Web Experience Management
Oracle (NASDAQ: ORCL) has entered into an agreement to acquire web experience management (WEM) company FatWire Software. FatWire…
Social Media Can Reshape Customer Engagement Strategies: SAS
A report from the Economist Intelligence Unit sponsored by business analytics leader SAS identifies a clear need for…
Salesforce.com Unveils ‘Social Enterprise’ Vision Based on Radian6
Salesforce.com (NYSE: CRM) today unveiled its vision for “social enterprises,” and recently acquired Radian6 is at the heart…
AuraPortal Adds BPM to Marketing, CRM
Enhancing functionality of its business process management (BPM) suite, AuraPortal has announced a new Marketing Campaigns (MC) module…
eCRM Guide Becomes Enterprise Apps Today
eCRM Guide, your source for news on CRM (customer relationship management) since 2000, will soon become Enterprise Apps…
Microsoft Dynamics CRM Updates Coming More Frequently
Microsoft released a new roadmap for its customer relationship management (CRM) products this week that will ultimately lead…
Maximizer CRM Live Offers Quick Deployment as Cloud-Based Solution
Vancouver-based Maximizer Software has joined the array of CRM vendors adding cloud-based customer relationship management (CRM) solutions to…
Ten Common CRM Mistakes – And How to Avoid Them
Whether you’re in the process of choosing a new customer relationship management (CRM) system, about to deploy one,…
Surado Deploys Enterprise CRM Cloud services
Surado Solutions has announced the deployment of enterprise cloud computer services to deliver its International Cloud SaaS Surado…
KarmaCRM Offers Web-Based CRM for Sales Teams
KarmaCRM offers a simple and usable interface in its Web-based CRM solution. As reported on Call Center Solutions,…
Tips to Prevent Leaking Leads
According to this article on B2C, in today’s B2B marketplace, revenue cycle management is all about the sales…