Big Data a Big Priority for Most Organizations
Big Data isn’t just a buzzword, it’s a transformative technology trend that can have real impact, according to…
Financial Services
SAP Intros Big Data Services
In a recent interview with Enterprise Apps Today, Greg Girard, program director, Merchandising and Marketing Strategies and Retail…
CRM Gets More Vertical
ERP vendors with industry-specific solutions continue to push out unique CRM capabilities, but the market is also well…
IntelliResponse Adds Targeted Marketing to Virtual Agent Technology
IntelliResponse, a provider of enterprise virtual agent technology, has launched OFFERS, software that presents real-time, customized promotions to customers…
5 Best Practices for Data Quality Management
By Priya Singh, Information Builders All companies struggle to manage the cyclical data quality process. A majority of…
Midsize Companies Plan Big Push into Big Data
Big Data is not just within the purview of big companies. That’s the takeaway of new research from…
Smartphones Will Boost IVR’s Customer Service Image
A 2012 poll found that 80 percent of consumers would cease doing business with a company following a…
How to Bring Customer Focus to CRM
When someone goes off in all directions at once, the common advice is to focus. The same advice…
How to Buy Social Customer Service Software
Social media networks are a fact of life. Customers are going to use Facebook, Twitter and other networks…
inContact Updates Contact Center Software with New Integration, Reporting
inContact has released the first of two enhancements to its cloud-based contact center software planned for 2014. Highlights…
CDW Aims to Fill Mobile App Gap
Both Google Play and Apple’s iOS App Store offer options that allow companies to distribute proprietary applications to…
With Silverpop Buy, IBM Is Cloud Marketing Contender
Cloud marketing is one of the hottest software categories around right now, as evidenced by Oracle’s string of…
Birst Tool Makes Data Visualization Accessible to All
Birst, a provider of cloud business intelligence, has made its Birst Visualizer software, first introduced to a select…
5 ERP Blunders and How to Avoid Them
When it comes to selecting, implementing and running ERP, there are countless ways to get it wrong. Here…
IBM’s Watson Will Change Your Data Analytics – but How?
IBM’s Watson software offers a new and distinctly different approach to analyzing data. It differs from more traditional…
Big Data Analytics: What Can You Learn from High Achievers?
Retailers, more than many other businesses, seem poised to use Big Data analytics to their competitive advantage. Yet…
6 Big Business Intelligence Mistakes
The business intelligence (BI) market, which Gartner estimates is now worth more than $14 billion, is large and…
Analytics, Business Intelligence Are Converging, not Merging
Enterprise Apps Today recently wrote about Gartner’s new Magic Quadrant (MQ) specific to advanced analytics. Gartner addresses the…
How to Build a Data Assessment Business Case
By Michael Collins Examining an enterprise’s strategic master data within or across multiple systems to ensure quality and…
Open Source Vendors Blaze a Trail in Advanced Analytics
For eight years now, Gartner has been issuing a Magic Quadrant (MQ) for business intelligence. The rise of…
Data Mining Group Updates PMML
The Data Mining Group, a vendor-led consortium of companies and organizations developing standards for statistical and data mining…
8 Common CRM Mistakes, and How to Avoid Them
According to Gartner, the CRM market will reach $23.9 billion this year after several years of strong growth.…
How Qualitative Research Can Improve Your Business Analytics
In the social sciences areas of academia, qualitative research is a hot topic – which usually means that…
Embedded Analytics Catching Fire
For decades now, business intelligence has operated as a distinct application. But that is changing rapidly. There is…
Using Big Data to Fight Fraud
If it was easy to detect fraud, there wouldn’t be much of it around. But these days, the…
Top 5 CRM Trends for 2013
There are several major trends in CRM shaping up for 2013, including some new variations on old themes.…
Data Scientist Shortage? Try Team Building
Data scientists are as sought after as a real Rolex at a thrift store – and just about…
IBM’s Watson Takes to Cloud for Big Data
Watson started as an IBM research project that famously ended up clobbering its human competition on “Jeopardy!” a…
Oracle CRM and Business Intelligence in Two Real-World Environments
Each year, Oracle opens its customer doors to the press at its annual Oracle OpenWorld event. Enterprise Apps…
Oracle Speeds Up Business Intelligence, CRM and ERP
The 45,000 attendees at this week’s Oracle OpenWorld event in San Francisco were served up a program rich…
IBM Targets Risk Analytics with Two Acquisitions
IBM (NYSE: IBM) made a pair of acquisitions this week aimed at bolstering its fast-growing business analytics practice.…
Oracle Builds Data Warehousing and Analytics for Financial Services
Oracle (NASDAQ: ORCL) says its financial business intelligence, risk management and analytics platform, Oracle Financial Services Data Warehouse,…
Oracle Ratchets Up Cloud CRM Battle with CRM On Demand
Oracle (NASDAQ: ORCL) today unveiled the latest version of Oracle CRM On Demand, ratcheting up competition in a…
SAS Fraud Management Boosts Detection and Prevention
Business analytics leader SAS has announced the latest version of SAS Fraud Management. According to the company, the…
Oracle Targets Global Markets with Latest Oracle Insurance Release
Oracle (NASDAQ: ORCL) has announced the availability of Oracle Insurance Insbridge Rating and Underwriting 4.5, the newest version…
NexJ Builds CRM Systems for Financial Services, Healthcare
NexJ has managed to carve out a solid niche for itself in the customer relationship management (CRM) market…
CRM Strategies for Financial Services
Financial services firms often must sort through unique CRM challenges. As companies look to roll out CRM systems,…
Oracle Goes After SAP with New Business Intelligence App
The multi-billion dollar business intelligence (BI) software industry is driven by one basic value proposition — to get…
FinancialForce Adds Accounting and Billing to Salesforce CRM
FinancialForce.com is adding billing and accounting to Salesforce.com’s cloud-based customer relationship management (CRM) system. The combined FinancialForce.com and…
Financial Industry Looks to New CRM Technologies
Financial service firms are embracing new customer-facing tools. According to this report on TechTarget, the financial services industry…
OpenERP Makes Open Source Business Software Work
OpenERP seems to be a rarity among open source business software companies. There are no special enterprise editions…
SAP Unveils Business Analytics for Industries
SAP (NYSE: SAP) today unveiled 10 business analytics applications aimed at key industries and verticals such as retail,…
Hyundai Selects FICO Transaction Analytics
FICO has announced that Hyundai Card Co., Ltd., is implementing FICO Transaction Scores to strengthen its risk management…
CoreTrac Offers Sales Force Software for Financial Institutions
CoreTrac has recently introduced CoreTrac Link, a scaled-down sales force automation solution for the operational workflows of community…
Navatar Announces Free Cloud CRM for Financial Services
In this Market Watch news release, Navatar Group says it is providing free CRM for eight months, to…
Socialware Offers Corporate Financial Services Research
Socialware, a leader in enabling the social enterprise through the use of public social networking site has announced…
ASD Launches Business Intelligence Insurance Solution
Advanced System Designs (ASD) has announced the launch of its business intelligence (BI) solution, developed specifically for the…
Pareto Platform Offers CRM for Financial Services
Pareto Platform has announced its CRM solution, designed exclusively for financial advisors. As reported on Investment Executive, the…
ByAllAccounts Partners With Ebix CRM
ByAllAccounts, Inc., and Ebix CRM have announced a new partnership that will bring new functionality to Ebix CRM…
IBM Unveils Analytics Software for Insurance Carriers
IBM’s Insurance Industry Framework offering is designed to help insurance carriers boost client service, increase agility, optimize business…