William J. Henderson, the recently retired Postmaster General and chief executive officer of the United States Postal Service (USPS), has joined the comScore Networks, Inc., board of directors. The Reston, Va.-based comScore provides a confidentially captured, 360-degree view of the…
By Mike Espindle A part of Wal-Mart Stores Inc., Sam’s Club, with 480 store locations and over 42 million cardholders, is the world’s largest membership warehouse club. Its online store site, samsclub.com, was initially launched last summer. Over the past…
Blue Martini Software, Inc. applications are providing the customer relationship management (CRM) force behind a new e-commerce site from Kohl’s Department Stores. The fully functional retail site replaces the informational pages that Kohls had originally constructed to represent their online…
There’s nothing wrong with trying to make a little money – which means you’ve got to ask people for the stuff, i.e. market to them. But, as is most of our personal experience, improper marketing can infuriate, particularly in the…
Developing software can be one huge mountain to climb, but putting your software on the desktops of your customers and your employees doesn’t have to be as difficult. At least that’s what Yube’, a software maker for Web-based customer services,…
According to analyst firm The Yankee Group, shoppers who buy women’s clothing on the Web return approximately 40 percent of merchandise because it doesn’t meet expectations in terms of color, fit and quality — more than double that of brick-and-mortar…
Online discount fashion retailer Bluefly.com (NASDAQ:BLFY) kept slashing costs while wooing repeat customers and narrowed its operating losses for the second quarter. Bluefly’s operating loss was $4.2 million (46 cents per diluted share) on total sales of $5.3 million, compared…
You know that excitement you get when the big box with your latest online purchase arrives? You’ve tracked the package repeatedly, willing it closer and closer to your home and now it’s finally here. With great enthusiasm, you open the…
A couple of months ago I wrote a story about one of my shopping experiences and asked readers to email me their thoughts on who was right and how the situation should have been handled. To summarize: Dealing directly with…
Yahoo! (Nasdaq: YHOO) and British banking and financial services group HSBC Holdings (NYSE: HBC) say they want to bring online payments out of the dark ages. The two companies Monday inked a deal to launch a co-branded, person-to-person payment system…