by eCRMGuide.com Staff Interelate, Inc., a provider of turnkey, hosted customer relationship management (CRM) solutions, has created a system that hopes to help mortgage lenders during the current increase in refinancing. According to mortgage industry data, 25 to 50 percent…
People don’t abandon shopping carts without a good reason. And the phenomenon of the abandoned shopping cart — this blight upon the Internet retail landscape — is not merely a wayward hobby, Internet prank or something hackers do in their…
It’s sexy, it’s fun and it takes sooooo long to order any thing at Victoria’s Secret. At least that is the common misconception at the lingerie retailer’s online site, according to Webmasters who say the site’s graphic-rich pages frequently violate…
Jos. A. Bank Clothiers, Inc. (NASDAQ:JOSB) is launching an enhanced, more customer-friendly version of its Internet site at www.josbank.com. The new site is faster and has fewer steps required to place an order. To ensure that the site met its…
Voice over the Internet, live chat, Net phone, Web meetings, etc. These and other new forms of communication technology often cause us to overlook a little invention that we’ve been using for more than one hundred years – the telephone.…
One of many myths to arise during the crazy years of the dot-com frenzy is proving hard to unlearn — the myth of cost-free distribution. Dot-coms thought the Internet meant they could interact directly with customers, cutting out the need…
by eCRMGuide.com Staff Blue Martini Software, Inc. expects to provide new extensions to Macromedia, Inc.’s Dreamweaver® UltraDevTM 4 later this year. The extensions will enable developers to extend the Blue Martini customer relationship management (CRM) application suite by allowing developers…
Crossvue, a vertical service provider for the retail market, Thursday says it signed a deal to supply its Digital Receipt services to Virgin Entertainment Group‘s Virgin Megastores. The deal means the popular entertainment retailer can now track promotions across online…
Online sellers of consumer packaged goods (CPG) continue to face marketplace challenges, according to a study from Information Resources, Inc. (IRI), but consumers are still quite bullish on the sector. According to the study, 23 percent of online consumers have…
Professional services giant PricewaterhouseCoopers and customer management solutions provider ATG (Art Technology Group, Inc.) announced their collaboration on a global alliance. Focused on providing Global 2000 companies with customer relationship management (CRM) solutions, the alliance hopes to enable businesses to…