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Call Centers: November 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for November 2001

Win Some, Lose Some: Gains and Losses in Customer Service

The battle for acceptable levels of service between consumers and companies is a long and never-ending one.

Asked and Answered

Getting customers involved through interactive elements is an effective method for cultivating relationships while also garnering critical …

Personify, Angara Merge, Land Funds

The two firms look to become one source for automated ad targeting.

E-Tailers Try to Master the Customer Service Thing

Thirty-five percent of all Americans report being very satisfied with their online holiday shopping experience, which is better than years …

Some Cable Customers Left In the Dark

Despite actions by many of the nation's top cable providers, some consumer's aren't getting word of the many changes affecting the industry …

NaviSite Opens Up On Customer Service

Attempting to raise the bar for the hosting industry, the managed service provider publishes its customer service metrics and demonstrates …

The Most Intimate Communication

As a marketer, you're looking to build a warm, trusting relationship with your customers, right? You want them to think of your brand …

Small Businesses Use Net for Customer Service, Communications

More small businesses are relying on the Internet, especially for customer service and communications, according to a survey by Verizon.

EarthLink Expands Use of Visual Network Products

End-user information allows higher levels of service and customer support to EarthLink high speed Internet subscribers.

Study: Web Privacy Concerns Cost $3.4 Billion

A Cyber Dialogue study suggests that e-tailers are missing a large chunk of potential revenue.

Instant Feedback

Market research firm InsightExpress has released SatisfactionExpress — an integrated and automated online survey solution that will …