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Call Centers: September 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2002

LivePerson Gets Into Cyber-Sales

September 16, 2002

The New York company's new Sales Edition automatically analyzes page visits, purchase patterns, shopping-cart content and other activity for possible upselling.

ASPs Help Keep the Customer Satisfied

September 3, 2002

Companies work hard to land new customers and then work even harder to figure out how to keep down costs for servicing those customers. From knowledgebases to live chats to hosted call centers, ASPs have the answer.