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Call Centers: May 2005

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2005

Review: Crafty Syntax Live Help

May 25, 2005

Immediate customer interaction is often the key to increased customer satisfaction and sales. Crafty Syntax Live Help (CSLH) is an open source solution that helps customer interaction with Live help functionality that can be pushed to, or pulled by, the consumer.

BT to Pipe Customer Calls Through VoIP

May 11, 2005

Nortel gear will help BT lower costs in the companies' second IP pact.

Microsoft Cuts Call Times

May 2, 2005

The company uses Web services to help make call centers more efficient.