Call Centers: January 2010

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2010

Spotlight: STCU Analyzes Customer Data to Improve Service

January 22, 2010

The credit union spent six months developing a proprietary system to analyze a wide range of customer data.

Toshiba Introduces Strata Call Manager

January 22, 2010

The company's new unified communications solution is compatible with its Strata CIX IP business communication systems.