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Call Centers: September 2002

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2002

LivePerson Gets Into Cyber-Sales

The New York company's new Sales Edition automatically analyzes page visits, purchase patterns, shopping-cart content and other activity for …

ASPs Help Keep the Customer Satisfied

Companies work hard to land new customers and then work even harder to figure out how to keep down costs for servicing those customers. From …