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Social Media - Research

Technology research on Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions.

How to Buy Social Customer Service Software

April 16, 2014

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to purchase one for your organization.

Review: Microsoft Dynamics CRM 2013

April 11, 2014

Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

How to Control Email Before It Controls You

March 4, 2014

A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but common-sense tips can help as well.

Is SAP Jam Where Enterprise Social Is Headed?

February 7, 2014

The goal for SAP Jam enterprise social networking software is not just to boost collaboration but to make it easier for business people to find the right people, data and processes to do their jobs.

Yammer vs. Jive vs. Chatter: Social Software Reviews from Real Users

October 10, 2013

Buying social software can be confusing. Read what real users are saying about Chatter, SharePoint, Jive and Yammer.

9 Social CRM Companies to Watch

July 10, 2013

Experts say large CRM companies will continue to acquire or integrate social CRM solutions into their platforms. Here are nine startups providing such solutions.

10 Great Gamified Sites and Apps

July 1, 2013

A coauthor of Business Gamification for Dummies offers examples of 10 websites and apps that successfully utilize gamification to foster closer relationships with customers.

Gamification Boosts Employee Participation, Collaboration

June 24, 2013

Can gamification make employee collaboration and other business processes more effective? Experts like Deloitte think so.

Tablets Boost Web Conferencing Convenience

June 11, 2013

Web conferencing is already a convenient way to attend presentations or collaborate with far-flung colleagues. It is even more convenient when done via a tablet.

Uniting CRM, Sales and Social Media

June 7, 2013

Just as CRM providers were beginning to more closely align software with sales processes, social media entered the picture. The new challenge is how to unite sales, CRM and social media.