Social Media - Research
Technology research on Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions.
Social Software: What Works for Business, What Doesn'tApril 13, 2015
How can enterprises successfully employ social software practices inspired by Facebook, such as following, liking and content streams?
5 Key Human Capital Management TrendsMarch 11, 2015
Consumer-driven trends like social, cloud and easy-to-use analytics are impacting human capital management, say experts.
Startup Spotlight: Qubole's Hadoop-as-a-ServiceJanuary 5, 2015
Qubole, a company founded by Facebook alumni, aims to get Hadoop into the hands of business users to give companies more Big Data …
Startup Spotlight: Attentive.ly Puts Social to WorkOctober 23, 2014
With its roots in helping nonprofits leverage social media, Attentive.ly helps companies identify and deepen relationships with their top …
Enterprise Social Software: How to Keep Employees Using ItAugust 12, 2014
For enterprise social initiatives to be successful, organizations must ensure employees keep using software after the initial adoption phase.
5 Ways to Get People to Use Enterprise Social SoftwareAugust 8, 2014
Companies are spending more on enterprise social software, but that doesn't mean employees will use it. What can companies do to boost …
Enterprise Social Adoption Is GrowingJune 6, 2014
While enterprise social networks do not have nearly as many users as Facebook or Twitter, experts say adoption is growing at a healthy clip.
3 Tips on Improving Customers' Mobile ExperienceMay 30, 2014
Companies must design apps with mobile functionality in mind or risk losing customers, according to Zimbra's Rob Howard.
How to Buy Social Customer Service SoftwareApril 16, 2014
As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to …
Review: Microsoft Dynamics CRM 2013April 11, 2014
Reviewer Paul Ferrill finds much to like about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.
How to Control Email Before It Controls YouMarch 4, 2014
A study finds workers on average spend 13 hours a week on email. Collaborative software promises to help us lower that number, but …
Is SAP Jam Where Enterprise Social Is Headed?February 7, 2014
The goal for SAP Jam enterprise social networking software is not just to boost collaboration but to make it easier for business people to …