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Social Media: September 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for September 2010

Verint Boosts Customer Interaction Analytics Portfolio

he company has announced its Impact 360 Text Analytics solution.

SuccessFactors Announces Social Recruiting Solution

The new solutions expand the company's Business Execution (BizX) Suite

Customer Management Versus Employee Management

Clarification is needed about the difference between customer and employee social interactions.

CEOs Weigh Web 2.0 CRM Benefits, Risks

A new survey reveals that U.S. companies lag behind most of the rest of the world in embracing social media and content-sharing tools …

Social Networks: Corporate Tool or Major Distraction?

Salesforce.com’s Chatter is one social networking solution designed for a corporate environment.

InsideView Named Innovative Software Company to Watch

For social business solutions InsideView is considered a company to watch by market research and advisory firm IDC.

Salesforce Talks Up Twitter-Like Chatter 2

The new version of Salesforce's real-time collaboration tool adds a number of features, including filters, analytics and more options for …

eXo, Jaspersoft Integrate Collaboration and Business Intelligence

The two companies have teamed to offer enterprise business intelligence (BI) with rich social and collaboration features.

Grow Your CRM on Social Media Connections

Organizations need to pay attention to social media chatter.

How the Social CRM Process Works

A visual walk-through guide of a potential social CRM process.

The Top Six Trends in Enterprise Customer Relationship Management (CRM)

The cloud, smarter analytics, social media and mobile devices are just some of the trends that are rapidly changing the CRM market.

Salesforce.com Uses Chatter to Identify Top Employees

Salesforce.com has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems.

Salesforce.com Chatter Goes Mobile

Salesforce.com makes its enterprise collaboration service available on Apple, BlackBerry and Android devices.

Social CRM: A Buzzword Explained

Are CRM software vendors simply cashing in on the latest trend?

Business Intelligence Tips For Social Media

Tips for harvesting social media data for customer insight and business intelligence (BI).

Cisco Adds Social Media to Call Centers

Cisco will soon add a new dimension to customer care with social media.

Salesforce.com Adds Business Contact Service to CRM

Salesforce CRM customers can now receive real-time updates as business contact and company information changes.

Buzzom Creates Social CRM Buzz

InRev Systems looks to help businesses cash in on social media with its flagship product, Buzzom.