Social Media: September 2010
Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for September 2010
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Verint Boosts Customer Interaction Analytics PortfolioSeptember 30, 2010
he company has announced its Impact 360 Text Analytics solution.
SuccessFactors Announces Social Recruiting SolutionSeptember 29, 2010
The new solutions expand the company's Business Execution (BizX) Suite
Customer Management Versus Employee ManagementSeptember 29, 2010
Clarification is needed about the difference between customer and employee social interactions.
CEOs Weigh Web 2.0 CRM Benefits, RisksSeptember 28, 2010
A new survey reveals that U.S. companies lag behind most of the rest of the world in embracing social media and content-sharing tools …
Social Networks: Corporate Tool or Major Distraction?September 27, 2010
Salesforce.coms Chatter is one social networking solution designed for a corporate environment.
InsideView Named Innovative Software Company to WatchSeptember 23, 2010
For social business solutions InsideView is considered a company to watch by market research and advisory firm IDC.
Salesforce Talks Up Twitter-Like Chatter 2September 21, 2010
The new version of Salesforce's real-time collaboration tool adds a number of features, including filters, analytics and more options for …
eXo, Jaspersoft Integrate Collaboration and Business IntelligenceSeptember 21, 2010
The two companies have teamed to offer enterprise business intelligence (BI) with rich social and collaboration features.
Grow Your CRM on Social Media ConnectionsSeptember 17, 2010
Organizations need to pay attention to social media chatter.
How the Social CRM Process WorksSeptember 17, 2010
A visual walk-through guide of a potential social CRM process.
The Top Six Trends in Enterprise Customer Relationship Management (CRM)September 13, 2010
The cloud, smarter analytics, social media and mobile devices are just some of the trends that are rapidly changing the CRM market.
Salesforce.com Uses Chatter to Identify Top EmployeesSeptember 10, 2010
Salesforce.com has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems.
Salesforce.com Chatter Goes MobileSeptember 8, 2010
Salesforce.com makes its enterprise collaboration service available on Apple, BlackBerry and Android devices.
Social CRM: A Buzzword ExplainedSeptember 8, 2010
Are CRM software vendors simply cashing in on the latest trend?
Business Intelligence Tips For Social MediaSeptember 7, 2010
Tips for harvesting social media data for customer insight and business intelligence (BI).
Cisco Adds Social Media to Call CentersSeptember 3, 2010
Cisco will soon add a new dimension to customer care with social media.
Salesforce.com Adds Business Contact Service to CRMSeptember 2, 2010
Salesforce CRM customers can now receive real-time updates as business contact and company information changes.
Buzzom Creates Social CRM BuzzSeptember 2, 2010
InRev Systems looks to help businesses cash in on social media with its flagship product, Buzzom.