ServiceNow, which earlier this year introduced products for enabling cross-functional customer service and improving enterprise security, continues to broaden its reach into the enterprise with a solution called IT Business Management (ITBM) Suite. The ITBM software combines elements of IT…
Customer support can be a weak link of traditional CRM software, which often focuses more on sales than support. This presents a business opportunity for providers of IT help desk software. While such software typically focuses on better serving internal…
Workday is expanding into new areas of the enterprise which it hopes will appeal to its current user base of finance and human resource professionals and help it attract new customers as well. It rolled out the products, all of…
by Tyler Warden, BackOffice Associates Starting with its origins in master data management, data governance has traditionally focused on identifying the data elements that are key to an organization’s business and then investing time and money to ensure those data…
Technology companies often have unusual names that have little to do with the company’s actual business. Hulu, for example, comes from a Chinese proverb in which Hulu is described as a “holder of precious things.” Startup MemSQL, however, took a…
DevOps, which Wikipedia defines as “a culture, movement or practice that emphasizes the collaboration and communication of both software developers and other IT professionals while automating the process of software delivery and infrastructure changes,” will play a key role in…
Zoho, a provider of business apps including Zoho CRM, does not have to look far for a successful business model to emulate. Its ManageEngine division, which sells network and IT management software, grew its customer base from fewer than 5,000…
By Dan Sholler Big Data represents one of the biggest opportunities and biggest challenges facing organizations today. There is tremendous expectation that if we could only get our hands on the right data and analyze it the right way, great…
Taking a cue from Facebook and other social channels that attempt to surface information most relevant to users, Jive announced some new tweaks to its Interactive Intranet and Customer Community collaboration solutions. Elisa Steele, CEO at Jive Software, said in…
While there are lots of great off-the-shelf field service software applications on the market today, from the likes of Oracle, Microsoft and Salesforce, a custom application is sometimes more useful for companies with industry-specific requirements. Nautilus Hyosung America, a North…