By Chanin Ballance, MobilePaks Sales teams in large organizations rely heavily on CRM to manage their prospect and customer activities. But can you increase the value of the CRM for your salespeople even more? To keep up with fast-paced changes…
Companies are coming up with all kinds of new ways to use mobile apps, from customer service to an intranet alternative. So it is no surprise that many businesses use at least a dozen mobile apps. In a report published…
When it comes to mobile apps — especially highly visual ones like data analytics — few things are more important than an appealing interface. This is no doubt why Tableau is introducing a native app for the iPhone with its…
There is more than one way to distribute a mobile application, and mobile application management (MAM) vendor Apperian wants to support them all. Apperian’s flagship MAM platform utilizes a private enterprise app store. But the company recently decoupled its MAM…
The corporate intranet tries to be a lot of things to a lot of people: a repository for workplace documents, a channel for social collaboration, an employee help desk and a content distribution tool. Yet the intranet does not perform…
A growing number of companies are offering customer service capabilities via mobile apps, with vendors like Salesforce providing products to facilitate it, including features such as virtual chat assistants, video chat support and instant messaging. Making it easy to connect…
There are not enough data scientists to go around for companies hoping to capitalize on their growing streams of structured and unstructured data. Academic programs designed to produce more of them are growing like crazy and entry-level pay for data…
Data visualization is an increasingly popular way to “democratize” analytics by getting them into the hands of more employees. Pipeliner CRM is the latest company to attempt to capitalize on this trend with this week’s launch of the latest version…
Human capital management (HCM) software used by HR departments has rarely been considered cutting edge. Yet a fair amount of innovation is taking place in HCM, thanks largely to vendors’ decision to move their applications to the cloud, points out…
Companies continue to put their money where their mouth is when it comes to mobile apps and other enterprise mobility initiatives, found a recent IDG Enterprise study. With 68 percent of CIOs and IT managers saying mobility is critical for…
Data about companies’ customers is contained in a plethora of enterprise applications and in a growing number of external channels such as Twitter, Facebook and Reddit, challenging them to make sense of it all. Attensity, a provider of text analytics…
Last year Infor began rolling out cloud ERP software targeted to specific industry verticals, including solutions for the automotive, hospitality and aerospace/defense industries. Delivered through Amazon’s Web Services platform, the software includes development tools, management tools and built-in analytics. This…
IT service management is no longer just an “IT thing,” as Enterprise Apps Today has previously reported. ITSM is also being used by business functions such as human resources and facilities management that want to enjoy process standardization and automation…
Mobile application development has been among the most in-demand IT skills for years now, and 2015 is no different. Several IT employment experts mentioned mobile app developer as a sought-after position when Enterprise Apps Today interviewed them earlier this year.…
By Robert Lacis, Apperian The use of enterprise mobile apps by different employees and work teams across the enterprise can generate enormous productivity gains. Sales associates are able to access critical client data while they’re face-to-face with a customer or prospect. Field…
Hadoop has been around for a decade and has been a hotly hyped technology for much of that time. Despite the hype, though – or perhaps because of it – it has been tough to get a handle on how…
By W. Matthew Wagnon, BackOffice Associates It’s no secret that data is a hot topic in today’s market. The value of having business ready data, available every day, has never been so important. The emergence of the chief data officer…
CRM market leaders Salesforce, SAP, Oracle and Microsoft account for less than half of the total CRM market. Gartner has estimated that more than 900 companies sell CRM software. Why is the CRM market so fragmented? When Enterprise Apps Today…
Companies routinely say they want to make analytics a key part of their business strategies – and some of them successfully use analytics to gain an edge over competitors. Yet many companies still lag behind the data analytics curve. In…
Apps are increasingly the way we get things done, in our personal lives and at work — and sometimes in a fuzzy space between the two. The app store quickly became the delivery method of choice for purchasing personal mobile…
A lot has changed since 1999, the year Salesforce was founded. Cloud applications, novel in 1999, are widely accepted today. Salesforce itself is no longer an upstart, having earned $1.6 billion in revenue in its latest quarter. Yet the interface…
Earlier this year a CDW survey revealed that analytics is a top priority for two thirds of decision-makers in the health care industry. Nearly 70 percent of respondents said they were planning for or already implementing analytics. This is no…
A growing number of activities are moving online, from shopping to banking to dating. You can add B2B sales to that list. Many companies now spend more time interacting with their vendors via websites and email rather than briefcase-toting sales…
Infor looks serious about its plans to become a leading cloud services company. Today the ERP supplier announced an agreement to acquire GT Nexus, a provider of cloud supply chain and procurement software that counts adidas Group, Caterpillar, Home Depot…
Getting enterprise applications ready for Windows 10 should be a relative piece of cake, said Chris Woodin, director of Microsoft Sales Operations at IT consulting firm Softchoice. As Microsoft recently told eWEEK, 5 million participants in its Windows Insiders program,…
By Robert Lacis, Apperian Many organizational leaders are anxious to jump on the enterprise mobility wagon. They see opportunities to help employees become more productive by equipping them with enterprise apps that enable them to get work done while they’re…
The Internet of Things (IoT) is shaping up to be a bona fide phenomenon, with Gartner estimating that the number of Internet-connected “things” will hit 4.9 billion this year and reach 25 billion by 2020. Given this steep growth trajectory,…
CRM sales hit $23.2 billion in 2014, an increase of 13.3 percent from 2013, according to Gartner. The research firm expects CRM’s healthy growth to accelerate even more, reaching sales of $36.5 billion by 2017. In fact, CRM leads all…
In its latest forecast, research firm Gartner said global IT spending would hit $3.5 trillion this year, a 5.5 percent drop from 2014. Factoring in the rising U.S. dollar, in constant-currency terms the market will grow 2.5 percent. This is…
Workday decided to put its money where its mouth is. The provider of cloud finance and human resources apps, which late last year announced a suite of software that it said leveraged data science and machine learning methods, has launched…
By Mitch Frazier, TinderBox With employees of enterprise companies using an average of 397 cloud apps, according to a Netskope Cloud Report, the phenomenon of “app creep” is real. And it doesn’t show any signs of slowing. App creep strikes…
Businesses should give priority to advocacy marketing in their marketing budgets, Gartner analyst Hank Barnes wrote last January. “… Customers trust peers more than they trust you,” he pointed out, noting that buyers surveyed by Gartner named industry peers as…
Gartner has predicted that 25 percent of organizations will employ chief data officers (CDOs) by 2017. The figure will be higher, 50 percent, in heavily regulated industries like banking and insurance, the research firm believes. The financial services industry has…
Buying enterprise software without also addressing underlying business processes tends to cause more problems than it solves. An issue in any software initiative, it can be especially problematic with CRM since customer-facing roles tend to lack the kind of well-defined…
Though finance departments have long used analytics to examine their balance sheets, finance professionals are increasingly interested in more sophisticated analytics. Workday hopes to capitalize on that interest with a new planning, budgeting and forecasting application called Workday Planning, which…
Mobile is becoming an increasingly important part of customer service. A recent survey of U.S. adults by Software Advice, a company owned by Gartner that researches and reviews help desk software, found 77 percent of those ages 18 to 24…
New database products and approaches are emerging all the time. So it’s not surprising that some 70 percent of database administrators responding to a recent Dell Software survey said they managed databases from at least two vendors. A significant 7…
Most of us use embedded data analytics frequently as consumers. For instance, a travel search site like Kayak lets us search for flight information in one place instead of visiting multiple websites, using search parameters for items such as price,…
By Jarrett Bariel, Push Technology The iOS, Android and Windows app stores are overflowing with games, educational resources and even critical business tools. As of July 2014, there were 1.3 million apps available to Android users alone! With so many…
“Shared annoyance” inspired the founders of Menlo Park, Calif.-based startup Interana to build a business. “The idea that people are out there and cannot find things in their data drives us crazy,” said Ann Johnson, Interana’s CEO. “We want everyone…
Not long ago Enterprise Apps Today highlighted four data analytics success stories, companies that are successfully using data analytics to do some pretty awesome things. The one that caught the fancy of many folks on Twitter was Canadian utility BC…
Mobile app adoption in the enterprise is growing strongly, as recent surveys show. For instance, Good Technology found mobile app activation in the enterprise grew 160 percent from Q1 2014 to Q1 2015. A new report from Apperian, a provider…
You need Big Data to generate big insights – or so a growing number of folks seem to believe. To capitalize on this, Salesforce.com today announced integrations with several of the leading Big Data platforms for its Analytics Cloud, which…
Salesforce.com’s AppExchange, introduced in 2008, is the granddaddy of enterprise application stores, marketplaces where users can download a wide variety of business apps. According to the company, the AppExchange ecosystem has generated over $1 billion for Salesforce and developers who…
By Rex Ahlstrom, BackOffice Associates The enterprise data journey is multi-faceted, requiring the marriage of systems integration, data migration, data quality, data governance and data archiving throughout the lifetime of your corporate data. Underpinning this process is the new concept…
Application integration has always been a pretty big deal, since few organizations purchase all or even most of their enterprise software from a single vendor. It’s an even bigger deal now with the rise of the cloud, as companies need…
Big changes are under way at Epicor Software, a provider of ERP, CRM and other types of business software, which just announced plans to spin off its Retail Solutions business into a separate, privately-held company. Few details are available about…
In the early days of mobile apps, the prevailing wisdom was that people would consume content, but not create it, on their mobile devices. “Who would want to do complicated, multi-step processes on a smartphone’s tiny screen?” lots of folks…
Integrating CRM with ERP can boost the performance of CRM functions like lead generation, quoting and customer support, as ERP offers real-time access to business data that affects customers. So it’s not surprising that many providers of ERP software, including…
By Glenn Gruber, Propelics The allure of Shiny Object Syndrome (SOS) is strong. And whether it be “a-loo-min-ium” or gold, the Apple Watch is very shiny. With Apple Watch now available in stores, I for one am intrigued and plan…