Anyone who has spent time on the phone or online trying to resolve a customer service issue has likely experienced a situation in which they get transferred from one department to another — perhaps more than once — before the…
Finance departments are finally beginning to lessen their reliance on spreadsheets and use more advanced analytics. Cognizant of this, Host Analytics delivered improved reporting and analysis capabilities with the latest release of its Host Analytics Performance Platform, announced last week.…
If Big Data has a killer application, it is operational analytics. Companies using Big Data initially focused on the customer experience, with Capgemini/Sloan Management Review research finding that 40 percent of analytics initiatives in 2013 were aimed at the customer…
No one gets more of an earful about enterprise applications than the technical support staff who are tasked with supporting business software. Tech support teams communicate closely with users of apps, helping them work through any issues they might experience.…
By Robert Lacis, Apperian Mobile apps have taken the consumer world by storm, and businesses are rapidly following suit. The enterprise mobility market is expected to reach $500 billion by 2020, according to a study conducted by Enterprise Research Store.…
Because data preparation has largely been the responsibility of time-crunched IT organizations, it often creates a bottleneck in data analytics. The problem has gotten lots of attention the past few years, with vendors rolling out products that aim to help…
Enterprise app stores are nowhere near as popular as consumer app stores like Google Play and Apple’s App Store. But they are growing in popularity, found a recent survey by mobile application management provider Apperian, which recently published its 2016…
Geolocation and map customization features were among the new capabilities in a December update of Tableau Software’s business intelligence software. At the time, Ellie Fields, VP of Product Marketing, said, “We have a lot of users asking for more detailed…
Digital transformation is challenging enterprises in numerous ways, from determining who should lead digital initiatives to modifying infrastructure to better support the cloud computing, mobile, social media and Big Data analytics technologies that are central to digital business efforts. “There…
There is little doubt that IQity’s cloud manufacturing software complements NetSuite’s cloud ERP software. After attending a webinar during which IQity demonstrated some of its features on the NetSuite platform, Andrew Bolivar, a senior consultant for Ultra Corporation, came away…