Social Media: September 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for September 2010

he company has announced its Impact 360 Text Analytics solution.

The new solutions expand the company's Business Execution (BizX) Suite

Clarification is needed about the difference between customer and employee social interactions.

A new survey reveals that U.S. companies lag behind most of the rest of the world in embracing social media and content-sharing tools …

Salesforce.com’s Chatter is one social networking solution designed for a corporate environment.

For social business solutions InsideView is considered a company to watch by market research and advisory firm IDC.

The new version of Salesforce's real-time collaboration tool adds a number of features, including filters, analytics and more options for …

The two companies have teamed to offer enterprise business intelligence (BI) with rich social and collaboration features.

Organizations need to pay attention to social media chatter.

A visual walk-through guide of a potential social CRM process.

The cloud, smarter analytics, social media and mobile devices are just some of the trends that are rapidly changing the CRM market.

Salesforce.com has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems.

Salesforce.com makes its enterprise collaboration service available on Apple, BlackBerry and Android devices.

Are CRM software vendors simply cashing in on the latest trend?

Tips for harvesting social media data for customer insight and business intelligence (BI).

Cisco will soon add a new dimension to customer care with social media.

Salesforce CRM customers can now receive real-time updates as business contact and company information changes.

InRev Systems looks to help businesses cash in on social media with its flagship product, Buzzom.