Customer support can be a weak link of traditional CRM software, which often focuses more on sales than support. This presents a business opportunity for providers of IT help desk software. While such software typically focuses on better serving internal…
By Neil Parkin, 82nd Airborne Division Association DevOps, a closer relationship between development and operations functions based on specific best practices, has emerged as one of the most widely adopted means for deploying and maintaining application solutions quickly and effectively.…
Oracle is aiming to grow its applications business in the cloud, with announcements — lots of them — made this week at the company’s OpenWorld event in San Francisco, including its launch of portfolio of cloud-based applications called Adaptive Intelligent…
Bringing diverse e-commerce and brick-and-mortar businesses under a single umbrella as an omni-channel enterprise is a complicated exercise, one that involves uniting a number of back-end and in-store technologies. But companies are forging ahead, and experimenting with emerging technologies like…
We have explained what sales enablement software is, why it is becoming popular and how it can benefit organizations. Given its growing popularity and many benefits, it’s a safe bet more organizations are considering a purchase. So here we offer…
As with many emerging software categories, sale enablement software’s definition can become a bit fuzzy. In essence, though, sales enablement is the act of implementing strategies, tools and processes that continually increase the efficiency and effectiveness of your sales ecosystem. …
Zoho, a provider of business apps including Zoho CRM, does not have to look far for a successful business model to emulate. Its ManageEngine division, which sells network and IT management software, grew its customer base from fewer than 5,000…
TinderBox, a provider of sales productivity software that was profiled in an Enterprise Apps Today article last August, is changing its brand identity to Octiv. “TinderBox was founded to solve a simple problem with a relatively simple solution. Over the…
While there are lots of great off-the-shelf field service software applications on the market today, from the likes of Oracle, Microsoft and Salesforce, a custom application is sometimes more useful for companies with industry-specific requirements. Nautilus Hyosung America, a North…
Marketing, e-commerce and advanced analytics will be among the fastest-growing segments of enterprise software through 2019, Gartner predicted last summer. This forecast certainly isn’t hurting the business of startups like Zarget, a California-based company founded in early 2015 that recently…
