Artificial Intelligence (AI) is getting a lot of attention of late. Salesforce unleashed a torrent of hype about Einstein, Microsoft is countering with AI features built into Dynamics 365, and of course IBM continues to hit prime time with Watson…
Software as a Service (SaaS) pioneer Salesforce is moving into new revenue territory as the company continues to grow and add new services. Salesforce announced its third quarter fiscal 2017 earnings on November 17, with revenue reported at $2.14 billion,…
Nylas was born out of the belief that email pretty much stinks. Email, like other technologies, must continue to evolve for enterprises to derive benefits from it, said Michael Grinich, co-founder and CEO of the San Francisco-based startup and a…
Customer support can be a weak link of traditional CRM software, which often focuses more on sales than support. This presents a business opportunity for providers of IT help desk software. While such software typically focuses on better serving internal…
By Neil Parkin, 82nd Airborne Division Association DevOps, a closer relationship between development and operations functions based on specific best practices, has emerged as one of the most widely adopted means for deploying and maintaining application solutions quickly and effectively.…
Oracle is aiming to grow its applications business in the cloud, with announcements — lots of them — made this week at the company’s OpenWorld event in San Francisco, including its launch of portfolio of cloud-based applications called Adaptive Intelligent…
Bringing diverse e-commerce and brick-and-mortar businesses under a single umbrella as an omni-channel enterprise is a complicated exercise, one that involves uniting a number of back-end and in-store technologies. But companies are forging ahead, and experimenting with emerging technologies like…
We have explained what sales enablement software is, why it is becoming popular and how it can benefit organizations. Given its growing popularity and many benefits, it’s a safe bet more organizations are considering a purchase. So here we offer…
As with many emerging software categories, sale enablement software’s definition can become a bit fuzzy. In essence, though, sales enablement is the act of implementing strategies, tools and processes that continually increase the efficiency and effectiveness of your sales ecosystem. …
Zoho, a provider of business apps including Zoho CRM, does not have to look far for a successful business model to emulate. Its ManageEngine division, which sells network and IT management software, grew its customer base from fewer than 5,000…
