Sign in   |   Register

CRM - Research

Technology research on Customer Relationship Management (CRM) and sales force automation software and solutions.

Startup Spotlight: Nylas' Platform for Email Apps

October 26, 2016

Nylas offers developers a way to extend the capabilities of email and collaboration without using the IMAP protocol.

DevOps Gives CRM a Boost for Service Organization

October 4, 2016

DevOps helped the 82nd Airborne Division Association get its CRM initiative off the ground.

On Way to Omni-Channel, Retailers Try Beacons and More

September 7, 2016

Location-based technologies, mobility and targeted marketing are part of retailers' efforts to become an omni-channel enterprise.

Sales Enablement Software Buying Guide

August 18, 2016

Evaluating sales enablement software? This buying guide has all you need to know.

What Is Sales Enablement Software and Do You Need It?

August 12, 2016

Sales enablement software is getting lots of interest, thanks to pressure to boost results. Does your sales team need sales enablement …

Mobile App Eases ATM Field Service

July 20, 2016

Even with all of the off-the-shelf field service software applications available, sometimes a custom app is the best option for specialized …

Startup Spotlight: Zarget's Conversion Rate Optimization

July 18, 2016

Zarget's conversion rate optimization software aims to put A/B testing and other tools into the hands of marketers, reducing reliance on …

How to Maximize Your CRM Spending

July 8, 2016

These tips on CRM evaluation, negotiation and implementation will help you get the biggest bang for your CRM buck.

Comprehensive Guide to Field Service Software

June 29, 2016

Field service software is changing as technologies like mobile and IoT impact customer service. Here is what you need to know.

Mobile CRM's Strengths and Weaknesses

May 5, 2016

Mobile CRM is great for some functions, like real time contact management. But other tasks are still best performed on laptops or desktops.

6 Mobile CRM Mistakes You Do Not Want to Make

April 21, 2016

With mobile CRM's ability to help sales people close deals, you want to get it right from the start. Avoid these mistakes as you plan your …