CRM - Research
Technology research on Customer Relationship Management (CRM) and sales force automation software and solutions.
8 CRM Trends and PredictionsFebruary 7, 2017
The experts say the cloud, AI and in-store capabilities will be important for customer relationship management software this year.
Startup Spotlight: Nylas' Platform for Email AppsOctober 26, 2016
Nylas offers developers a way to extend the capabilities of email and collaboration without using the IMAP protocol.
DevOps Gives CRM a Boost for Service OrganizationOctober 4, 2016
DevOps helped the 82nd Airborne Division Association get its CRM initiative off the ground.
On Way to Omni-Channel, Retailers Try Beacons and MoreSeptember 7, 2016
Location-based technologies, mobility and targeted marketing are part of retailers' efforts to become an omni-channel enterprise.
Sales Enablement Software Buying GuideAugust 18, 2016
Evaluating sales enablement software? This buying guide has all you need to know.
What Is Sales Enablement Software and Do You Need It?August 12, 2016
Sales enablement software is getting lots of interest, thanks to pressure to boost results. Does your sales team need sales enablement …
Mobile App Eases ATM Field ServiceJuly 20, 2016
Even with all of the off-the-shelf field service software applications available, sometimes a custom app is the best option for specialized …
Startup Spotlight: Zarget's Conversion Rate OptimizationJuly 18, 2016
Zarget's conversion rate optimization software aims to put A/B testing and other tools into the hands of marketers, reducing reliance on …
How to Maximize Your CRM SpendingJuly 8, 2016
These tips on CRM evaluation, negotiation and implementation will help you get the biggest bang for your CRM buck.
Comprehensive Guide to Field Service SoftwareJune 29, 2016
Field service software is changing as technologies like mobile and IoT impact customer service. Here is what you need to know.