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CRM: January 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for January 2003

SAP Posts Strong Gains in Ambivalent Market

SAP continues to lead, and even grow were competitors are losing ground, but SAP hedges its bets on a recovery by planning for …

IBM, Siebel Broaden Relationship

The firms, whose alliance goes back to 1999, pair flagship software products to lure enterprise customers.

Outsourcing CRM to Hosted Service Providers Enables SMBs

With limited expertise, infrastructure, and budgets, small to mid-sized business demands can exceed internal resources. Outsourcing to a …

Microsoft CRM Arrives

The much-anticipated customer relationship management product is now available in North America.

E.piphany Strikes Deals With IBM and BEA Systems

The CRM software provider announces that it will integrate BEA Systems WebLogic and IBM's WebSphere application servers into the E.piphany …

Follow That Customer

In this economy, no one can afford to let a customer get away.

CRM by the Dashboard Light

Salesnet, a Boston-based, Web-native ASP, offers its users a snapshot view into the sales pipeline.

Education as a CRM Tool

Shorten sales cycles and create additional revenue streams. What you learn about your customers is often as valuable as what they'll learn …