CRM: January 2003

SAP Posts Strong Gains in Ambivalent Market

January 30, 2003

SAP continues to lead, and even grow were competitors are losing ground, but SAP hedges its bets on a recovery by planning for 'modest' revenue growth and continued cost containment.

IBM, Siebel Broaden Relationship

January 28, 2003

The firms, whose alliance goes back to 1999, pair flagship software products to lure enterprise customers.

Outsourcing CRM to Hosted Service Providers Enables SMBs

January 24, 2003

With limited expertise, infrastructure, and budgets, small to mid-sized business demands can exceed internal resources. Outsourcing to a hosted solution allows SMBs to deploy CRM and accommodate these constraints successfully.

Microsoft CRM Arrives

January 22, 2003

The much-anticipated customer relationship management product is now available in North America.

E.piphany Strikes Deals With IBM and BEA Systems

January 14, 2003

The CRM software provider announces that it will integrate BEA Systems WebLogic and IBM's WebSphere application servers into the E.piphany E.6 platform.

Follow That Customer

January 10, 2003

In this economy, no one can afford to let a customer get away.

CRM by the Dashboard Light

January 7, 2003

Salesnet, a Boston-based, Web-native ASP, offers its users a snapshot view into the sales pipeline.

Education as a CRM Tool

January 2, 2003

Shorten sales cycles and create additional revenue streams. What you learn about your customers is often as valuable as what they'll learn from you.