CRM: April 2012

Intuit Gains Expanded CRM Presence with $420 Million Demandforce Purchase

April 30, 2012

Intuit parts with big bucks for a shot at the hot cloud and social CRM markets.

Gartner: CRM Emerges as a Big CIO Priority

April 30, 2012

Need more proof that the CRM software market is sizzling? Gartner says that CRM skyrocketed 10 slots in its list of CIO technology priorities.

SugarCRM Credits Open Source for Growth, Intros Software Updates

April 24, 2012

SugarCRM integrates the open source Lucene search engine into the latest version of its software to offer users a Google-like search experience. An executive says open source figures strongly into the company's growth.

IBM Acquires Varicent for Sales Data Analytics

April 13, 2012

Big Blue targets sales organizations as it snaps up another business intelligence and analytics specialist.

SAP Acquires Syclo for Mobile App Momentum

April 11, 2012

Syclo buy strengthens SAP's mobile apps strategy as it puts its ambitious enterprise software plans in motion.

CDC Releases Pivotal CRM for iPad

April 9, 2012

CDC Software joins the iPad CRM app club with new software for Apple's white-hot tablet.

inContact Refreshes Cloud Contact Center Software

April 6, 2012

New features aim to break down communication silos in the call center and streamline workflow to enhance agent effectiveness and boost customer satisfaction.

SugarCRM Completes $33M Financing Round

April 5, 2012

Provider of open source CRM applications hopes cash infusion will help it add more enterprise customers in 2012. It turned in a strong performance in 2011, achieving 67 percent top-line billings growth and adding more than 2,700 new customers.

Sonoma Partners Introduces Mobile Dynamics CRM App for iPad

April 5, 2012

Customizable Mobile Sales Kit application offers integration with Microsoft's SharePoint and built-in analytics for field sales teams.

Aktana Launches New Name, New Sales Intelligence Software

April 2, 2012

Application features a sales suggestion engine that delivers context-aware recommendations on which prospects to visit, which products to pitch and other information for sales reps in the field.