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Michael Singer

Michael Singer is a career coach, podcast host, and author to help you step into a career you're excited about. Currently, He is a coach and trainer helping entrepreneurs and executives achieve business and leadership success. He is also an award-winning business journalist focused on the intersection of technology, Big Data, Cloud, SaaS, SAP, and other trending technology.

Did PeopleSoft Implode?

In the aftermath of the PeopleSoft/Oracle merger, analysts are sifting through PeopleSoft’s past for clues that led to its eventual sale. Nearly 19 months ago, the Pleasanton, Calif.-based company was growing its large-scale contracts while gracefully expanding its Human Resource…

Oracle Rivals Circle the Wagons

The greatest impact of the Oracle/PeopleSoft mergermay be its effect on other software companies — not customers, analysts say. Large and small software providers must now learn how to best deal with an Enterprise Resource Planning (ERP) world dominated by…

Siebel Colors Its CRM Blue

Siebel Systems is padding its partnerships in an effort to advance its vision of on-demand CRM and Business Intelligence software, the company said Monday. The company announced at its User Week conference this week that it has inked a deal…

Player Gets Smarter with CRM

A relatively new software and systems provider is stepping out of its customer relationship management (CRM) shell with the launch of a new business model. SmartCompany said it is now combining its sales automation platform as a hosted service to,…

New Salesforce.com Lineup Targets On-Demand

Looking to expand its “software- as-service model” into the more lucrative “on-demand” space, salesforce.com Monday took the wraps off new tools and programs targeting the customer relationship management (CRM) sector. The San Francisco-based firm kicked off its first ever “Dreamforce”…

Sun, Siebel Retain Close Ties

Two Silicon Valley-based mainstays inked a deal Monday that helps bolster each other’s core software platforms. Sun Microsystems and Siebel Systems said they have signed a “multifaceted” software development agreement designed to make sure Siebel eBusiness Applications runs flawlessly on…

Siebel Snuggles Closer With HP, BEA

Siebel Systems Monday reaffirmed its position as a major e-business player by allying itself even closer with its established partners. The San Mateo, Calif.-based firm said it has named both Hewlett-Packard and BEA Systems to its Siebel Alliance Program. Siebel…

SONICblue Can Keep Customer Info Private

Internet convergence player, SONICblue claimed victory Monday in its battle with the entertainment industry affecting anyone who bought one of its ReplayTV 4000 units. The Santa Clara, Calif.-based company said District Court Judge Florence-Marie Cooper Friday overturned a Los Angeles…

E.piphany Scores With NFL Deal

The National Football League has tons of equipment: helmets, shoulder pads, cleats. But now it has some new gear to help it win the battle off the gridiron. Software maker E.piphany Tuesday said it has secured a deal with the…

Chordiant Nabs OnDemand

Chordiant Software Tuesday said it has acquired OnDemand, Inc. for $12 million in cash. The Cupertino, Calif.-based Chordiant, which makes customer relationship management (CRM) software, says the purchase is worth the cost considering that OnDemand comes with approximately $5,000,000 in…

net.com Follows KANA’s eCRM Model

net.com which equips service providers with networking tools, Wednesday said an advanced version of its netShare Knowledge Base software is now available. The customer self-service system is based on customer relationship management (CRM) maker KANA’s IQ software. The solution is…

AvantGo Crafts Two Deals

Wireless software maker AvantGo reported two partnerships this week that it says will bolster its position in the market. The Hayward, Calif.-based company Friday said it had reached a strategic alliance with Spacient Technologies, Inc. to combine AvantGo’s M-Business Server…

BSkyB Gets KANA-ized

KANA Wednesday says it has inked a deal that puts its customer relationship management (CRM) tool in the hands of BSkyB (British Sky Broadcasting). As part of the deal, the UK’s largest multi-channel satellite broadcaster is now using KANA IQ…

New CEO Gets Comfy At White Pajama

The name sounds laidback, but White Pajama is strictly business. The Hayward, Calif.-based customer relationship management (CRM) software provider Wednesday named Michael Burkland as its new president CEO. Burkland succeeds White Pajama co-founder Mansour Salame, who is expected to continue…

U.S. Navy Enlists Ask Jeeves

Question and answer search engine Ask Jeeves is joining the U.S. Navy. The Emeryville, Calif.-based company’s business division Jeeves Solutions has been tapped to power the Navy’s Distance Support/Anchor Desk Web site called “Ask the Chief.” This site is intended…

Oracle Gets Into The Collections Biz

Oracle Thursday unveiled Oracle Collections, a collections software enhanced Customer Relationship Management (CRM) features. The Redwood Shores, Calif.-based business software giant says the new software is part of its Oracle E-Business Suite and is now available as traditional software on…

KANA and Broadsystem Dance The CRM Dance

KANA Tuesday says it is making space in its dance card for U.K.-based Broadsystem. The two companies say they will use KANA Marketing software, KANA Response software and KANA IQ software to help provide companies in the United Kingdom with…

CRM Takes Priority Among IT Investments

More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they will on other large-scale infrastructure projects, but a report by Jupiter Media Metrix questions whether all this spending will really improve customer…

TeaLeaf Brews Up IntegriTea

E-business diagnostic toolmaker, TeaLeaf Technology Wednesday unveiled its first official product – aptly named IntegriTea. With two patents under its belt, the San Francisco-based firm says the new tool is designed to go beyond the basics of alerting system outages…

Octopus’ Luong To Serve Jeeves

Question and answer search engine Ask Jeeves Wednesday says it has appointed Tuoc Luong as its new senior vice president of engineering and product management. Luong will serve for the Emeryville, Calif.-based company’s business division Jeeves Solutions after coming to…

Calif. Probes Pac Bell DSL Cramming

The California Public Utilities Commission (CPUC) Friday says it will investigate claims that Pacific Bell under reported its consumer cramming complaints. Cramming refers to unexplained charges on your phone bill for services you never ordered, authorized, received, or used. The…

COO Departing E.piphany

Customer relationship management (CRM) software maker E.piphany Tuesday says chief operating officer Bill Walsh will be leaving the company to pursue new leadership opportunities in Silicon Valley. In Walsh’s place, the San Mateo, Calif.-based company says it has promoted Karen…

SMBs Could Drive Software Market

Small and medium-sized businesses (SMB) could be a major force in the software market, according to Jupiter Media Metrix, which expects financial management, CRM and e-commerce applications to lead the way. Jupiter estimates that the North America market for enterprise…

PeopleSoft To Purchase All Of Momentum

After posting one of its best years ever, business software maker PeopleSoft is celebrating with a vengeance.The Pleasanton, Calif.-based company Friday says it will exercise its option to purchase one hundred percent of the outstanding shares of Momentum Business Applications,…

Blue Martini Mixes Up A New CFO

Blue Martini Software Wednesday says it has named Robert Cell as its new chief financial officer. Cell assumes the duties of CFO from John Calonico, who left the company earlier this month. Most recently Cell served on Blue Martini Software’s…

Chordiant Perks Up Its CRM Tool

Chordiant Software , which makes customer relationship management (CRM) software, Tuesday updated its application to version 5.0. The new version meshes together the company’s standards-based open JX Architecture (J2EE + XML) making it easy to work with and install what…