Panorama Necto Puts Social Media Into Enterprise BI Applications
Business Intelligence (BI) solution provider, Panorama Software, has announced today the availability of its newest product, Panorama Necto,…
Social Media
Meltwater Acquires JitterJam Social CRM Software
Social media and news monitoring company, The Meltwater Group, has announced the acquisition of JitterJam, a provider of…
Social Business Intelligence – What Is It, and Do You Need It?
Social business intelligence is a convergence of several trends: It’s business intelligence plus knowledge management, plus social networking…
Top Ten Mobile CRM Apps
Customer relationship management (CRM) is a hot software market, according to Gartner. Global CRM spending hit $23.2 billion…
‘Smarter Commerce’ to Aid IBM Customers
In less than 20 years, the Web has changed many industries from top to bottom, hardly any as…
IBM Launches Smarter Commerce Software and Consulting Services
IBM (NYSE: IBM) has recently announced new software and the creation of a consulting practice dedicated to the…
HubSpot Announces $32 Million Investment
Sequoia Capital, Google Ventures and Salesforce (NYSE: CRM) have all all invested in one company, HubSpot, with a…
Gartner: Social CRM for Customer Service Will Increase
According to Gartner, social CRM for customer service has the potential to bring new and dynamic methods for…
Who Owns Social Networking Data?
Big Data includes unstructured info posted on Facebook and Twitter, and ways of gleaning intelligence from all of…
Web Analytics Gets Social
Web data is behavioral data that can help build a true picture of customer behavior when combined with…
Salesforce.com Launches Service Cloud 3 With Social Integration
Salesforce (NYSE: CRM) has launched Service Cloud 3 which integrates several social-oriented elements in order to help companies…
Nimble Contact Provides New Social CRM Platform
Nimble Contact, a social CRM platform that combines relationship management and social engagement into an affordable web-based solution,…
Content Drives New Business Social Network GageIn
How do you keep up with the flood of information, news, social media and more across the Web?…
Socialtext Makes Corporate Intranets More Social
Socialtext has recently announced product enhancements that make corporate intranets more social, personalized and engaging. The company claims…
Socialtext Brings Social Networking to Corporate Intranets
How popular is your company’s intranet? Socialtext has added new features to its enterprise social networking system that…
Social CRM Tips: Understand Two-way Interactions
Understanding that two-way interactions can have an impact on potential customers’ readiness to buy and on their view…
The Future of Social Media Metrics
Social media challenges the way businesses operate today. In this Smart Data Collective interview with Don Springer, CEO…
Social CRM Spending Expected to Top $1B
Social customer relationship management (CRM) is an emerging trend in the enterprise 2.0 space. This Fast Forward Blog…
SAP StreamWork Offers OpenSocial Support
SAP AG (NYSE: SAP) has announced support for OpenSocial, available to users of the SAP StreamWork application. OpenSocial…
Constant Contact Combines Marketing, Social CRM with Bantam Live Acquisition
Email and online marketing firm Constant Contact (NASDAQ: CTCT) is adding social CRM to its product lineup with…
The Business Benefits of Crowdsourcing
As reported on V3.co.uk, a novel crowdsourcing system has reaped unexpected benefits from mining its customer’s ideas for…
Who is Leading in Social CRM?
There is so much buzz about social CRM these days. Companies like Intuit, Procter & Gamble and Citigroup…
Social Software Spending to Increase
A new Gartner study focusing on social software spending predicts that by 2013, spending on social software to…
Yellowfin Offers Social Business Intelligence Whitepaper
In a new whitepaper by Yellowfin, Social and Collaborative BI as the merging of BI with social networking…
The Value of Social CRM in the Air
Winter weather has helped airlines learn more about social CRM than any other industry. As noted in this…
Businesses Need to Think About The Social Customer
As reported on CRM Buyer, social media should drive home the idea of authenticity — that your business…
Facebook Pioneer Launches Social Media Management Platform
Is Facebook ready for business? That’s a question that’s been bandied about for years as a growing number…
Salesforce.com Acquires Popular Google Apps Service Manymoon
Salesforce.com (NYSE: CRM) has made yet another acquisition. On the heels of its acquisitions of Heroku, Etacts and…
Tips to Incorporate Social Media Into Customer Strategies
Businesses looking to take the next step in social CRM strategy should start by incorporating social media efforts…
Salesforce Launches Free Chatter.com Service, Plans Super Bowl Ads
Salesforce.com (NYSE: CRM) launched its free Chatter.com enterprise social networking service today, and the company plans to promote…
Tips for Using Social Media to Improve Customer Service
So there are fewer frustrated customers it is important for a business to get the entire service mix…
IBM Connects LotusLive with SugarCRM, Ariba
IBM (NYSE: IBM) announced two new partnerships today for its LotusLive email, Web conferencing, social networking and collaboration…
How to Mobilize Your Facebook Fans
As Facebook marketing matures more companies have moved out of broadcast mode and started a two-way dialogue with…
New Box.net CMS Release Leverages Cloud, Partnerships
PALO ALTO, Calif — Box.net unveiled a redesign of its cloud-based content management (CMS) and collaboration system at…
Understanding Social Customer Engagement
These four social customer engagement scenarios, based on Chess Media Group and Metz Consulting client experience and observations,…
Do Enterprises ‘Get’ Social Media?
“Wake up and smell the tweets!” That’s not a quote by Scott Klososky, author of the new book…
SugarCRM Announces Social CRM Survey Results
SugarCRM has announced the results of its 2010 Social CRM Survey. As reported on BusinessWire, the poll’s results…
Salesforce Buys Dimdim to Help Socialize ‘Chatter’
After months of rumors, Salesforce.com announced Thursday that it has acquired live conferencing firm Dimdim for some $31…
Socialtext Unveils Yammer Migration Service
The latest news from enterprise social network provider Socialtext isn’t really a new feature, but an aggressive marketing…
IBM Comments On Social Media Trends
Social media is rapidly becoming a vital business tool enabling firms to interact with their customers and gain…
Social CRM Tips For The New Year
With growth in the market social CRM is something most companies aren’t focusing on in a concerted way.…
ERP Software Needs Social Media Functionality
In the IT industry Apple, Google and Facebook set the tone for what people expect from a software…
FuzeDigital Social CRM Software
FuzeDigital offers a customer relationship management (CRM) product that serves as social business software that blends comprehensive multichannel…
Bullish Forecast for Enterprise Social Media Software
Facebook’s Mark Zuckerberg won Time magazine’s Person of the Year award, but it looks like the social media…
SAS CEO Comments on Social Networks
SAS allows companies to track customer opinion with its Social Media Analytics package and the company will soon…
Salesforce Launches Free Chatter Service, Enters Database Market
Salesforce.com (NYSE: CRM) today made a bold move into the database market and also announced plans for a…
SAP Taps Novell for StreamWork Collaboration Service
Helping enterprises take action based on enterprise data sources is the focus of a new solution from SAP…
The Social CRM Vendors
B2B has often been left out of the conversation when it comes to social. As reported in this…
New Force.com Labs Apps Chatter RSS
Salesforce.com (CRM) has recently announced the availability of new Force.com Labs apps Chatter RSS, Milestones and SurveyForce on…
Eloqua Discover for Salesforce.com Offers Chatter Integration
Eloqua has announced the availability of Eloqua Discover for Salesforce.com with Salesforce Chatter integration on AppExchange 2. As…