Host Analytics, a provider of cloud-based corporate performance management (CPM) software, has introduced Host Analytics Business Analytics, a tool designed for finance and business managers that provides a self-service reporting and dashboard interface for operational and financial data. The tool…
Companies are understandably excited about Hadoop’s potential to help them derive business benefits from their swelling volumes of data. To do that, however, they’ll need database administrators, developers and other professionals familiar with the open source project for storing and…
Just 19 percent of knowledge workers are “satisfied” or “very satisfied” with their current solution for sales force automation (SFA) analytics while more than four-fifths say they augment the built-in analytic capabilities of their SFA solutions with additional tools, according…
Web chat and speech analytics are the two contact center technologies that will experience the highest growth rates this year, according to the fifth edition of The US Contact Center Decision-Makers’ Guide, a study of more than 200 U.S. contact…
In a blog post written last spring, Keith Collins, the chief technology officer of SAS, listed the company’s top five research and development priorities for 2011: software-as-a-service, data management, business visualization, process automation and high performance analytics. A year later…
There is little question that companies are beginning to see social and mobile features as increasingly integral additions to CRM applications. As Vinay Iyer, vice president of SAP CRM Global Marketing and co-author of “The Customer Experience Edge,” told Enterprise…
Axeda Corporation, a provider of a cloud platform for running and managing machine-to-machine (M2M) transactions, through a partnership with SAP Gold Certified Partner GlobalSoft Solutions is connecting real-time data from its platform to SAP ERP and CRM systems. GlobalSoft provides…
Most help desk software focuses on trying to solve the problems of customers who have already complained or asked for help. Zendesk, a software provider with a client list that includes Adobe, Sony, OpenTable and Groupon, wants to help organizations…
SAP today announced support for its HANA platform from the SAP BusinessObjects Planning and Consolidation (BPC) application, version for SAP NetWeaver. The announcement was made at Financials 2012, being held this week in Las Vegas. According to SAP, it will…
Only a few months into its partnership with Salesforce.com, business software provider Infor has released Inforce Everywhere, an application built on Salesforce’s Force.com platform that links Infor ERP data with Salesforce CRM. According to Infor, Inforce Everywhere keeps core CRM…
Monitoring social media is a key part of social CRM strategies – which means interest is high in software designed to do so. One player in the social monitoring space is NetBase, a company whose client roster includes Coca-Cola, Kraft…
Enterprise Apps Today recently published an article discussing why it makes sense to take a process-centric approach to CRM. In a nutshell, companies hope business process management software can help tame some of their complex customer-facing processes and also automate…
As Forrester Research analyst Kate Leggett pointed out in a recent Enterprise Apps Today article about social CRM, “organizations need to proactively jump on the bandwagon to be able to implement social media channels” into their existing customer support strategies.…
FinancialForce.com has a strong association with Salesforce.com, thanks to the fact that Salesforce is an investor in the company and FinancialForce.com applications are all built natively on Salesforce’s Force.com cloud development platform. Many FinancialForce customers are also Salesforce customers. Yet…
Confirming the red-hot status of Apache Hadoop, an open source data architecture for processing large data sets, SAS has included Hadoop support in its updated SAS Enterprise Data Integration Server. “Bringing powerful SAS Analytics to Hadoop takes advantage of its…
SAP has taken knocks for being too slow to market with software-as-a-service applications. In 2008 when SAP slowed its efforts to bring its Business ByDesign cloud solution to market, saying it needed more time to get the product just right,…
According to International Data Corporation (IDC), the global CRM applications market for the first half of 2011 grew 13.3 percent over the prior year, hitting revenues of $9.2 billion. This puts the market on pace to reach IDC’s forecast for…
Cloud-based backup service provider Backupify has introduced Snapshot for Salesforce CRM, a one-time backup and download service for a Salesforce.com CRM account. It’s not surprising that Backupify, which offers similar services for Google Apps data and for information contained in…
The partnerships keep coming for Hortonworks, a provider of Hadoop services and support as well as Hadoop-compatible software. Just last week Teradata announced it was partnering with Hortonworks to help companies create Big Data analytic solutions that leverage Hadoop. Writing…
Alteryx, a company included in Gartner’s 2012 Business Intelligence Magic Quadrant, today introduced Alteryx Strategic Analytics 7.0 at Inspire 2012, its annual user and developer conference. According to the company, Alteryx Strategic Analytics is a “desktop-to-cloud” solution for producing and…
OpenERP, a Belgium-based provider of open source ERP, has announced the release of version 6.1, an upgrade meant to help businesses boost their productivity. According to the company, the release features 85 new applications, including a touchscreen point-of-sale, kanban views…
Visible Technologies, a provider of social media monitoring, analytics and engagement software and services, made two product announcements: one geared toward small and mid-sized companies and the other for larger enterprises. The company added V-IQ, a social performance dashboard, to…
ERP is among the most dreaded of all enterprise software implementations. Its bad reputation is at least partly based on high-profile lawsuits, such as one in which pet food maker Sunshine Mills was awarded $61.3 million in damages after suing…
Oracle introduced several enhancements to its Enterprise Healthcare Analytics, a business intelligence and performance management solution designed for the healthcare vertical. Among the new features is Healthcare Analytics Data Integration, which Oracle says consolidates, integrates, validates and loads source data…
In part one of Enterprise Apps Today’s two-part interview with Dr. Carl C. Hoffmann, CEO of Human Capital Management and Performance and one of three authors of “Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization” (Harvard Business…
Persistent Systems , a provider of outsourced software product development services and an IBM Business Partner, is releasing strategic solutions for email analytics and social media analytics. Both solutions run on top of IBM’s InfoSphere BigInsights, a platform that leverages…
One way to gauge the interest level in enterprise applications is to look at recent acquisitions. By that measure, human capital management (HCM) is building some incredible buzz. Last week Oracle announced it would spend $1.9 billion to buy Taleo,…
Social CRM provider Nimble has launched Nimble 2.0, the latest version of its contact management software. New features include social discovery, improved usability and marketing integration. According to the company, Nimble 2.0 now includes support for Facebook business pages and…
Pegasystems, a provider of business process management (BPM) software, has enhanced its Customer Process Manager (CPM) customer service solution, adding support for mobile devices and social media. New features include a Mobile Portal that Pegasystems says will allow organizations to…
Workforce analytics is part of the red-hot human capital management market. In the past three months, SAP, Oracle and Salesforce.com have all acquired HCM specialists. Enterprise Apps Today’s Ann All recently spoke with Dr. Carl C. Hoffmann, CEO of Human…
A recent Enterprise Apps Today article shared 11 Tips for Successful Mobile Business Intelligence, gleaned from interviews with experts like Forrester Research VP and analyst Boris Evelson and Dresner Advisory Services founder Howard Dresner. As organizations craft and carry out…
Remember when shopping meant driving to the nearest store and buying the product on the shelf? Consumers may still buy at that nearby store, but chances are they’ll hit the Web first to research prices and gather recommendations from Facebook…
In the debate over whether to use native clients for mobile development or to use HTML5, Microsoft comes down squarely in the native camp. The latest update of Microsoft’s Dynamics CRM software offers native clients on Windows Phone 7, iPad,…
Software-as-a-service has generally been an easier sell for smaller companies that cannot spare large capital outlays, don’t employ big IT staffs and/or have fewer worries about integrating SaaS systems with existing on-premise software. A recent Aberdeen Group study found deployment…
CSO Insight’s 2011 Sales Management Optimization research study found that less than 50 percent of forecasted sales opportunities were actually won. Could the problem be spreadsheets, the tool many organizations use to manage their sales forecasts? According to Ventana Research,…
Cloud-based database provider TrackVia just introduced a set of new features that add more collaboration and reporting functionality to its online do-it-yourself application builder, which the company says allows workers to build and deploy their own custom software-as-a-service applications to…
Hadoop is an open source software framework that enables organizations to process huge amounts of data, huge as in petabytes. R is an open source software programming language popular with statisticians who have long used it for data mining and…
When Enterprise Apps Today published its Eight CRM Predictions for 2012 a few weeks ago, the predictions were listed in no particular order. However, maybe it isn’t entirely coincidental that a prediction that mobile access to CRM will become the…
Enkata, a provider of cloud-based customer experience analytics and workforce optimization solutions, is seeing the needs of its customers with contact centers begin to shift. Like other companies that log lots of customer transactions, many Enkata clients are experiencing an…
IDC recently tapped collaborative decision management as one of three key trends that is driving change in companies’ information access and management strategies. IDC says companies are interested in deploying analytic software tools that enable the documentation of decision processes,…
When Vivek Kundra resigned from his job as the first-ever federal CIO in June, he accepted a plum position at Harvard University’s John F. Kennedy School of Government and the Berkman Center for Internet and Society. Few folks probably expected…
Organizations of all sizes, not just large enterprises, have growing stores of data. Until now, however, Birst CEO Brad Peters said smaller companies have been at a competitive disadvantage because database and analytics solutions designed for terabytes of data have…
EnterpriseAppsToday’s Ann All spoke with Stuart Chandler, vice president of the BPM Practice for Virtusa Corporation, an IT services company that provides consulting, technology and outsourcing services, about this shift. All: You mentioned Virtusa is seeing shifts in how clients…
Tangerine Software, a systems integrator that provides ERP and business intelligence solutions to North American companies, today introduced Nectari for Sage ERP X3, a business intelligence tool that it says is fully integrated with Sage ERP X3. According to Tangerine,…
The Wall Street Journal reported this week that the venture capital market has cooled considerably in the past six months, citing data from the National Venture Capital Association and Pricewaterhouse Coopers that found U.S. venture investment hit $6.95 billion in…
A sure-fire way for a software company to earn a little media buzz is by attracting big-name investors. That’s certainly the case for Nimble, a provider of social CRM solutions that today announced it raised $1 million in seed funding.…
In a recent interview with EnterpriseAppsToday, Computer Economics President Frank Scavo said much of the current ERP investment activity revolved around incremental additions to existing implementations. ERP’s 60 percent-plus penetration rate means “there just aren’t as many opportunities for brand…
GlobalOne LLC, a company that provides consulting, systems integration and application development services, recently rolled out a solution called G1 Asset Management that is designed to help financial services firms take advantage of cloud-based CRM services using a framework created…
While a growing number of vendors are introducing in-memory solutions to help companies get more bang for their business intelligence bucks, Birst co-founder and CEO Brad Peters said not enough of them are offering options that strike the right balance…
With both Oracle and Salesforce.com making moves into social media analytics with recent acquisitions, it’s not surprising to see SAP make a move of its own. The ERP and CRM giant today announced it will resell solutions from NetBase, a…